Returning customer: MyO2 not showing my account details

[KeeratD]

Hi,

My mobile phone number has been ported back to O2 after being away with another provider for a while.  I've been through the process of validating my email/phone number and resetting the password for the myO2 account, but once logged in I cannot see any info relating to my account.

Do I just need to wait for a while, or do the O2 Gurus need to intervene to sort this out?

I'm keen to get this sorted, as I am also a Virgin Media customer and want to make the most of the Volt benefits. 

Many thank

[MI5 · Accepted solution]

@KeeratD 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks