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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Bad signal

Hi, I have moved house, the area when I search says I should have good signal. My signal is appalling. I am unable to receive calls or call out for the majority of the day which is a problem because I work from home. Please can someone advise? I may ...

Resolved! Paying my bill

I’m trying to pay my bill on the 02 app and it’s not taking the money out of my bank

Resolved! Late payment

We do I call in regards to being unable to pay my bill till 31/12/21

Resolved! Attempted account take over

Someone called me from 0344 809 0202 - a o2 customer service number according to this website.They said I was being given 50% off, all I needed to do was tell them the “promotion” code they had sent me. The code was actually a one time security code ...

Resolved! Return iPhone

I'd like to return the iPhone 13 device I bought yesterday

Resolved! Extras

There is Disney+ on my last couple of bills which I never requested. Please could this be cancelled and refunded

Resolved! Fraud

Hello , On Wednesday the 8th of December 21 I received two emails from O2 informing me that my Username & Password has been changed . I called 2O2 to report fraud ,someone manged to signed up new contract for 36 months . I have been insured by the cu...

Resolved! Items bought?

on my bill there is items bought what is this

Resolved! App login not working

Anyone else having problems logging in to the app? Keep getting an “oops” message that the page you are looking for may have been moved

Resolved! O2 app not working

I upgraded my phone yesterday and was told to log out of the app whilst upgrading. Since then I have been unable to log back in. I get an OOPS the page your looking for can’t be found. I have uninstalled and reinstalled app but that doesn’t work. Any...

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