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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My o2 app has stopped showing my balance

As of the day I have noticed my o2 app now says where it should show my balance. Now says something went wrong. We can’t show your balance right how. Please try again later. Yet if I got to My o2 website it shows my balance. Is the My o2 app playing ...

Resolved! Air time bill

My air time bill wont load so I cant pay it however I was able to pay my device plan?

Resolved! Getting in Contact to Change my Order

Hi, I ordered an upgrade to my phone on Saturday. I didn't see an option to select a colour in the process and didn't realise until the end that I ordered the phone in white (the only colour I really didn't want and as phones cost so much I kind of w...

Resolved! My 02 packageMy 02 package

What package am I having

Not connecting to wifi

My phone is not connecting to the WiFi but every other device is

Resolved! Next payment

Why my next payment is 175 again? I need help with this!!!!

Resolved! Broken simcard

Hi I'm just enquiring about my broken some as I can't make any phone calls

Resolved! Want to keep my old mobile number from the old company

I am new to O2 and want to keep my old mobile number. I have got PAC no from the old company. What should I do now?

Resolved! Cannot log into my o2 - conflicting phone number

Hi there, I have recently bought a pay monthly phone but have been informed it is out of stock. I want to log into my o2 to view ‘track my order’ however when I use my credentials used to buy the phone, it tells me to verify the contact number. When ...

Resolved! Saying my phone number with a different Account

Hi, when I go to login and enter my number it says it with another account I do not use any way I can change this?

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