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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8483 Views
  • 1 replies
  • 1 kudos

Resolved! Just joined o2

Hey! I’ve just joined o2 this morning and ordered a pay monthly phone. I am trying to log into my account however it is telling me to confirm my email first. I have been waiting for that email for an hour now. Is this normal? many thanks

ZX_ASH by • Level 1: Joiner
  • 347 Views
  • 1 replies
  • 0 kudos

Resolved! Contact

I’m looking to see if I can take out another contract

Resolved! I need to contact SOMEONE from O2

I want to change my billing date and I have been on the O2 website for an hour now, jumping between the same five pages over and over again!The website will not direct me to the contacts page, no matter how hard I have tried!Can someone point me in t...

Oleksiy by • Level 1: Joiner
  • 608 Views
  • 3 replies
  • 0 kudos

Audible extra - already have Audible?

I already have an active Audible subscription but want to use the O2 benefit. Can I apply it to my existing Audible account? If so, how? Thanks

mmmmhhhh by • Level 1: Joiner
  • 1442 Views
  • 1 replies
  • 0 kudos

Resolved! Lead account number change

Hi, I recently switched my family's three SIMs (including mine) over to O2 but all under my name/account. The issue I have is that O2 sees the lead account as being my wife's number, rather than mine. Is there a way to change the lead number to mine ...

ksm1701 by • Level 1: Joiner
  • 1055 Views
  • 3 replies
  • 0 kudos

iPhone 13 pro max

I have just manually set up my new iPhone 13 pro max and I am having difficulty connecting to my mobile network. Is there any way I can do this. My o2 account won’t let me login yet either. It says it can take 48 hours?

Anonymous by • Not applicable
  • 349 Views
  • 2 replies
  • 0 kudos

Resolved! Contact

I'm trying to get into contact with somebody at o2 but without my phone its seeming almost impossible to do it over the internet and am going round in circles

Andy25 by • Level 1: Joiner
  • 494 Views
  • 1 replies
  • 0 kudos

Resolved! Phone tracking...

hi I have a contract for a phone iPhone 13 Pro end a sim card so I want to ask which day has been delivered because I'm waiting I think 1 weeek ... so can you help me please.? If u can check in the system or something else ... thank u so much!

Resolved! Login

It says my O2 isn’t available to me yet and won’t log me in, but this is the first time I’ve had this issue and I’ve been using O2 for… 8/9 years?! How do I get around this?

Stephen13 by • Level 1: Joiner
  • 519 Views
  • 2 replies
  • 0 kudos

Resolved! How do you remove a Bolt-on

had a 6 month free usage of the Calm App, but now being charged for this. How do I remove the bolt on?

Abby1960 by • Level 1: Joiner
  • 2608 Views
  • 2 replies
  • 0 kudos
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