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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Put through to a child to cancel contract

So last week I rang O2 to cancel my iPad contract, after being on hold for 40 minutes I got through to what sounded like a 6 year old Indian child, who just answered all my questions with "yes". After ringing them back today to check if my cancellati...

Resolved! Stolen phone

Hello there, please can you help me. My phone was recently stolen and I have no way of accessing my 02 account without an OTP, I am in Germany and desperate to have my number back. I am still here till the end of the month. It's been very difficult t...

Resolved! How to merge two MyO2 accounts

Hi all,I've been an O2 PAYG customer for many years, and have had a MyO2 account throughout. Connected to the account I've had my own phone, plus others I bought and manage for my mum and my daughter.Today, I upgraded my PAYG tariff to a 12 month pay...

Resolved! Change spend cap

How do i change my spend cap. Aurora doesn't understand the question and there is no one available on chat

Resolved! Callers can’t hear me when calling my o2 phone

Is anyone having problems with their iPhone on o2 as in when someone calls you or you call someone that they can’t hear you? I’ve checked my mic on the phone and that’s working and o2 are telling me that they are working on it in my area and hope to ...

Resolved! Unable to top up online with My o2

My father (87) has been trying to top up using My o2 (after the ATM top up service was withdrawn...) without success. We have tried 3 of his Debit/Credit cards and two of my cards but every time a message comes up saying unable to process payment and...

Resolved! Talk to someone

Money taken out on my top up

Resolved! Netflix charge

I get a bill for my son’s phone. On it is a monthly charge of £9.99 for Netflix. All he did was download the family Netflix in an app. Why is the charge on his bill, please?

Resolved! Payment

Hi I have just come out of hospital and have missed payments can't seem to pay online and can't call o2

Resolved! Apple Watch insurance

Hi, I recently ordered an Apple Watch and forgot to click the insurance cover, is there any way I can add that on without having to ring anyone?

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