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cannot sign into the my o2 app and it has been longer than 48 hours

JahmalKnox
Level 1: Joiner
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everytime I sign into my o2 on the Web it is no problem but when I try on the app it keeps saying something has gone wrong. I have deleted the app and redownloaded it to see if that would work but it hasn't so clearly the problem must be with my account. can someone do something about this?

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madasaf1sh
Level 76: Forum Legend
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@JahmalKnox 

 

We are all customers but, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
  • 9991 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@JahmalKnox 

 

We are all customers but, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 2
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