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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Contacting O2 help

Help I’m tearing my hair out.I have a pay as you go number that I want to transfer to my pay monthly.I’ve filled in the form and had a no reply standard email saying there’s a problem and to contact through webchat.I can’t find any webchat and have n...

Resolved! Changing my bank details

I have changed my bank details how do I change on o2

Resolved! Extras

I have recently upgraded my sim and selected Amazon prime for my 02 extras but the link I was sent to activate it doesn’t work

Resolved! Cut my phone off

Hi you have cut my phone off I can’t ring to pay my bill please can someone call me to make payment my app isn’t even working no one can get hold of me my phone been completely cut off when I emailed you.

Resolved! Phone broken

My samsung 10 has a broken screen and I cannot afford to fix it, been under contract for over a year , need to finish as I am paying £44 for air right now

Resolved! keep my old number

hi everyone i have the code to keep my old number, what should i do?

Resolved! Anybody there?

How do you actually get to talk to someone? I am constantly redirected to the same 2 pages back and forth. So frustrating! More so because if they had an issue with me they would be available to talk!

Resolved! PAC code

I need to inform 02 my PAC code to bring my old number with me. The on-line form clearly doesn't work and no-one at 02 ever answers the phone! Any idea?

Resolved! New phone order delay

Ordered phone on 11th Nov. Online shop confirmed they had stock. Email next day no stock. Order tracker still saying no stock after a month !

Resolved! Change my address for Volt

Hello, i’m trying to change my address to match my Virgin Media account but the app and website does not allow me to enter the address manually to match the records Virgin has.at the moment the website says I am not entitled to Volt as Virgin is not ...

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