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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! how to activate a new sim card ?

how to activate a new sim card whit number ? [mod edit: please do not post phone numbers on the public board. Thanks!]

Resolved! No SIGNAL

I have no signal on my phone. This is serious as I need to be able to receive calls from my hospital. I have reported it and been told all is fine. It is not fine as my neighbours all have same. So it’s a mast. I have a new iphone 13 it is not my pho...

Resolved! My O2 App

Can I access My Recent Charges and What I've Used on My O2 app?? If so can someone tell me where its located, thanks

Resolved! My 02 app

Afternoon all...I have mine and my misses numbers on the my 02 app which are both pay monthly.... can I have my kids pay as you go 02 numbers on the app so I can view their usage and top it up ect... Cheers Jonny

Resolved! HElp

Does anyone know how i can use online chat to speak to a customer advisor?

Resolved! Why is my O2 account still live

Four days ago I was using the messaging service to cancel the order of a SIM card that was arranged via Virgin, but which was no use to me (5g). I was told the telephone number AND the account will be cancelled within 24 hours. I still received email...

Resolved! Cap my bill

How do I cap my bill

Resolved! Cancel my policy

I don’t want this SIM card deal and would like it cancelled ASAP please

Resolved! My O2 Account doesn’t Work

Even though I spoke several times with Customer service my O2 Account still doesn’t work. It still says I have two email addresses associated with my account even though I didn’t provide two email addresses. I can’t sign in into my account, but data ...

No service on new iphone SE 2020

Hi all. Upgraded to an iPhone for my teenager. Inserted new sim, went through phone set up but an hour on, device is still showing 'no service'. As such we cannot get the verification code so a bit stuck. What can I do to rectify this? Any help would...

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