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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

need account activated

I desperately need my account activated. it says it can take up to 48 hours but i need it now. please help how can i get it to activate

Resolved! Contract length

Hi, when does my contract end please?

Resolved! Airtime bill saying unpaid

Does anyone know why O2 are taking my device charge out each month by direct debit but not the airtime charge? I had an enforcement notice saying I hadn't paid it?? But I just presumed it would all be taken in one payment by DD

Resolved! Galaxy watch

Hi, How do i claim my free Galaxy watch4? I have clicked on several links but all appear to be closed

Resolved! Billing

Will my browsing content show up on my bill?

Resolved! Can I view my call and message history from this week? My bill is not due for 2 weeks…

Is there a way I can view my call and message log prior to receiving my bill? I can’t seem to find an option for current bill.

Resolved! Cancelling Extras!!

How can I cancel Disney +? I can't find account summary anywhere on the website!!

Resolved! Contract Term

Hello, I have received a message from O2 to inform me that the contract term for my tariff (covering two phone numbers) is about to expire. However, we would like to continue with the same plan, so can you please roll over our existing contract for a...

Resolved! Volt

I have tried to use volt to increase my broadband and it says virgin is not available at that area. I am an existing virgin and o2 customer so it clearly is available in my area so why am I been refused something I'm entitled to have?

Resolved! Samsung s21 ultra

Does anyone know when this phone willl be back in stock please?

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