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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Tariff

Hi I’d like to cancel one of the tariffs on my account please

Resolved! Account number and mobile data

Hi atm I’m struggling to find my o2 account number and wondering if you could provide the last 4 numbers for me and also help me with my mobile data for my watch

Resolved! I ordered a sim only card. When will I stop getting charged for the old bundle?

Hi, i am currently on a upgrade bundle tarriff for £50 but i want to switch to just a £15 sim only tarriff which i have already ordered. my question is when will I stop getting charged for the £50 tariff? thanks!

Resolved! Cancel bolt ons

More info (Highlight to read)How do I cancel my insurance bolt on? I dont know if you have done it on purpose, but you have made it incredibly hard to cancel Bolts On via your My O2 app. Can you please cancel my bolt on insurance or explain to me how...

Resolved! My o2

It won’t let me log into the app and I’ve had my sim in for two weeks

Resolved! New simcard

Hello

Resolved! i can’t log in

my device has just been dispatched but i can’t log into my o2 to track it? what do i do?

Resolved! Wifi calling

I want to enable WiFi calling but my account won’t give me instructions how to do it on here. I have a new phone but can’t use it due to my sim not being enabled to WiFi calls

Resolved! Active Amazon Prime extra

How do I activate my amazon prime extra? I have not had a code or email through.

Resolved! Pay off phone

Hello. What’s the number to pay off a phone

O2

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