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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Fraud

Hello , On Wednesday the 8th of December 21 I received two emails from O2 informing me that my Username & Password has been changed . I called 2O2 to report fraud ,someone manged to signed up new contract for 36 months . I have been insured by the cu...

Resolved! Items bought?

on my bill there is items bought what is this

Resolved! App login not working

Anyone else having problems logging in to the app? Keep getting an “oops” message that the page you are looking for may have been moved

Resolved! O2 app not working

I upgraded my phone yesterday and was told to log out of the app whilst upgrading. Since then I have been unable to log back in. I get an OOPS the page your looking for can’t be found. I have uninstalled and reinstalled app but that doesn’t work. Any...

Resolved! Minutes

I've just checked my recent bill and have been charged 26 pounds just for 1 call

Resolved! My O2 home has an error

Hi, I made an order today and just received the email so I can track my order. When I click on it, it keeps saying there’s an error and whenever I try to get help it opens the app and when I try to log in, says the page doesn’t exist anymore. I just ...

O2 won't deliver phone

I upgraded my phone contract on 26 November. O2 promised delivery by 29 November. They then delivered phone to wrong address and are now in dispute with DHL. I have spoken to O2 so many times over the phone. Every person I've spoken to has said they'...

Resolved! tariff

Dear Team, I paid upfront for my device ([personal details removed by mod]) on 15/11/21. I then started a sim only contract for 2 years, however, the female advisor arranged for me to have unlimited data just for one month which she clarified could b...

Resolved! I need to see my old bills in order to submit a cashback claim

I have just left O2 and both my numbers have been ported to my new provider, however I need to see my old bills in order to submit a cashback claim

Resolved! spend cap

Hi Can someone tell me how to start a 'live chat' on the myo2 website

O2

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