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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! O2 tariff

I get messages on my phone that says my tariff has expired but when I login to get a new tariff it says none are available. As it is I am paying for far more data than I use

Cancelling monthly extras

I'm trying to cancel my monthly extras which is £15 a month I pay for phone insurance as I don't want it anymore.

Resolved! Trying unsuccessfully to make an International call

I tried to call Australia but call wouldn’t go through. Help!!

Resolved! Combine two O2 accounts into one

I am an existing O2 customer and recently purchase two data sims for WiFi devices. During this process the O2 representative requested a second email address for confirmation/backup purposes?. This has now left me with two O2 accounts how do I get th...

Resolved! iPhone serial number

I need the iPhone serial number for an iPhone for an that I had, can't seem to find it on my device details

Resolved! How do I change my name on my 02 bill?

I need my name changed on my phone bill to include my full name rather than the shortened version that I have on my 02 account. I need to get a utility bill to open a bank account and this is the best way to do it.

Resolved! Extra charge

I have been charged for sending a picture message but I actually sent a normal text message at that time - why has it been charged as a picture message?

Resolved! Sent my phone back need helpb

Hiya I sent my phone back on Thursday I did pay an up front fee of 30 pounds I just want to know when I can re order the right phone I want as I got the s23 but I want the s23 ultra thanks

Resolved! download of invoices

im trying to download invocies since march 2023 until now. I can only download invoice for last month. how i can download invocis for previous bills?

Resolved! Transfer my payg number to pay monthly

I filled the 'keep my number form' twice (2nd and 6th of July before 5 p.m) today is 7th July night and my number doesn't transfered. I was charged for pay monthly few days ago, but still can't use my allowens with my old number. Worst service!

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