My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8661 Views
  • 1 replies
  • 1 kudos

Resolved! Telephone call from O2 Custer service

Just had a call from someone saying they are customer service and offering me a 40% tariff discount for being a loyal customer. They texted me a one time code and wanted me to enter this into a link they sent me to activate the discount. I suspect th...

Hsquared by Level 1: Joiner
  • 402 Views
  • 1 replies
  • 0 kudos

signing in

I have signed in using my correct username and password, but I am still being asked to sign in.Whats going on ?

hoverfly by Level 1: Joiner
  • 320 Views
  • 1 replies
  • 0 kudos

Resolved! O2 new customers get better deals

Hi all,I have seen online an O2 sim only 12 month contract, unlimited texts, unlimited calls, 10GB data, for £5 a month. However, as I am already an O2 customer looking at my upgrades the cheapest I could get is 6GB unlimited text unlimited minutes f...

Isolde by Level 1: Joiner
  • 926 Views
  • 1 replies
  • 0 kudos

Wifi and 4G calling

I am trying to activate Wifi calling. I have watched the O2 videos, and carefully followed the instructions to switch it on on my iphone but I understand I need to go to MyO2, and switch it on in 'device details'. The problem is I cannot find device ...

Kath30 by Level 1: Joiner
  • 923 Views
  • 6 replies
  • 0 kudos

Resolved! VAT breakdown

I need a VAT breakdown for every bill

Phone upgrade

I am trying to upgrade my phone but cannot complete purchase as my current phone has a broken screen meaning I cannot see any codes sent to my o2 number.

JaydeR by Level 1: Joiner
  • 406 Views
  • 2 replies
  • 0 kudos

Resolved! payment

Why have I had two direct debits taken out and yet account showing as overdue??? Sort your systems out!