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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Late payment

Hi , please give me a call because I want to discuss my situation

Resolved! Turn off balance notifications, requested 7 times now.

Hi there, So I have asked PAYG cust services 7 times now (over a period of 10 days) to remove balance notification texts. I did this on my Dad's number, mine over the year and now tried with the Wife's. 7 phone calls later and wont come off. I have e...

Resolved! chip plan

Hi I already have an O2 chip but I would like to make a monthly plan so I can activate it today

Resolved! My new SIM has NOT arrived

My SIM has not arrived. I had an email saying it had been dispatched on 19th December, tracker says it is 'complete' but it has not arrived Tracker no is [Personal details removed] I gave a PAC code so I can keep my number [Personal details removed] ...

Resolved! Discount code

How do I apply blue light discount to my account

Resolved! MyO2 app down at the moment. Can’t seem to log in all day

Is My02 app down for maintenance as I can’t seem to log in all day ?

Resolved! Merge accounts

MorningI was told I could merge my accounts, I’ve got an account I’ve also got another account in my name but it’s my partners phone.I would like to merge these two accounts for the new phones we’ve got.RegardsSamantha Gott

Resolved! future billing

helloi would to know what my bill would be monthly for next 12months please

Resolved! Billing

My monthly payment had gone up £10. I have not agreed to this in any way and should still be under the terms of my contract.

Resolved! Tariff

Hi I’d like to cancel one of the tariffs on my account please

O2

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