This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Logged in but cannot access 'My o2'.

GW44
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎26-07-2023 09:14

on ‎26-07-2023 09:14

It takes me to a page where it says there is a problem. It means I cannot look at bills or make changes to my account.

Message 1 of 7
1,327 Views
0 Kudos
6 REPLIES 6

MI5
Level 94: Supreme
  • 151722 Posts
  • 650 Topics
  • 28841 Solutions
Registered:

on ‎26-07-2023 09:37

on ‎26-07-2023 09:37

@GW44 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
1,319 Views
0 Kudos

Rolfd
Level 2: Apprentice
  • 25 Posts
  • 8 Topics
  • 0 Solutions
Registered:

on ‎26-07-2023 11:19

on ‎26-07-2023 11:19

@GW44 this is probably an issue for all customers as I've been getting that message all morning too.

Message 3 of 7
1,305 Views

Royster
Level 1: Joiner
  • 4 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎26-07-2023 12:36

on ‎26-07-2023 12:36

Yep, same issue here. Can't login on the app either!

Contacted them on Twitter (X😂) and they said they are aware of the problem, and it's being worked on.

Message 4 of 7
1,282 Views

Enlli
Level 69: Guiding Light
In response to Royster
  • 8871 Posts
  • 64 Topics
  • 1793 Solutions
Registered:

on ‎26-07-2023 12:39

on ‎26-07-2023 12:39

Screenshot_20230726_122818_My O2.jpg

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 5 of 7
1,279 Views

sml592
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎26-07-2023 18:52

on ‎26-07-2023 18:52

Also experiencing this, seems they are indeed having problems on their end

Message 6 of 7
1,218 Views
0 Kudos

gmarkj
Level 66: Unequalled
  • 12871 Posts
  • 95 Topics
  • 1172 Solutions
Registered:

on ‎27-07-2023 09:28

on ‎27-07-2023 09:28

The app seems to be working again this morning...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 7 of 7
1,178 Views
Top Kudoed Authors
View All
Top