Combine two O2 accounts into one

[Jenwren]

I am an existing O2 customer and recently purchase two data sims for WiFi devices. During this process the O2 representative requested a second email address for confirmation/backup purposes?. This has now left me with two O2 accounts how do I get them combined into one?

[Cleoriff]

@Jenwren 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[MI5 · Accepted solution]

@Jenwren 

This is not possible currently as O2 have suspended account merging whist customers are being migrated from Virgin and transferred to the new billing system.

It is not clear if or when the service will resume.