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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Phone not delivered, still paying contract with no resolution from O2

Hi all, I was meant to be receiving a new iPhone 14 on 31st August. I got told that on this day it was delivered to my neighbour next door even though I was in the house to receive at the time. The neighbour said that the delivery driver rang there d...

Resolved! International bolt on

It is my understanding that I signed up to a package that gives me free roaming in the USA but the last time I went back to the USA it was not in my account. I am going back to the US in a couple weeks and can't see what international package I have ...

Hoo do I get more data

How do I get more data

Resolved! My o2 account

Hello I have been a customer for almost 6 months but I am unable to log into my 02 account.

Resolved! Top up

I got a message from O2 saying that if I topped up £10 I would get £3 credit in my account but after I topped up I never got the £3 credit.

Resolved! Lost phone

I have lost my phone yesterday in a taxi when I was in Newlyn port with my boat I have sailed back to sea and only communication I have is emails

Resolved! Name change

Hi I would like to report name change

Resolved! Disney plus free for 6 months

Hi I've just registered for 6 months free Disney plus how do I cancel it all it says is manage extras via My O2 but I can't find where to go. Please help

Resolved! Account issue

My account says there’s an issue since opening in may.

Resolved! My account is registered to my old phone number

When I log in to MyO2 with my new number, it connects me to my email address and I sign in but the account is linked to my old number that is not in use. It tells me that my new number is connected to that account but it is not. What do I do?

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