My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8802 Views
  • 1 replies
  • 1 kudos

Resolved! New customer

1. It showing that my allowance is 50gb but when i have checked it says 100gb2. Checking that got my request to.port my old no.3. Mentions nhs bolt.. can i get this ? N how?4.my bill was generated from the 14th but not activated account until the 27t...

Jacqui82 by Level 1: Joiner
  • 321 Views
  • 1 replies
  • 0 kudos

Resolved! O2 app

Hi,I made an o2 account last week and haven’t been able to log into my app yet. taylahrosss**Personal info** is the email the account is registered under.thanks.

Tross-23 by Level 1: Joiner
  • 312 Views
  • 1 replies
  • 0 kudos

Resolved! No account details showing

Hi I updated my account tariff to 30GB Plus on 18 July so I could freely use my phone in Canada and Alaska, but the app is not showing any of my account details. Can you confirm that I am now able to use my phone free of extra charges in Canada and A...

Jules13 by Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos

Resolved! App

I can’t get into the app

CF58 by Level 1: Joiner
  • 381 Views
  • 1 replies
  • 0 kudos

My bill

Hello i cant pay my bill becaause my O2 isny working

Tlad by Level 1: Joiner
  • 458 Views
  • 1 replies
  • 0 kudos

Resolved! Log in

Hi I can't seem to reset my password for my account. account for s.i.mafique**Personal info** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Can’t select address on account

Hi, Getting quite frustrated here, been trying for 3 months to put the right address on my account, can select it from the drop down but just throws up an error message saying building name/number can’t be blank even though it isn’t!! 202 just say it...

NTB by Level 1: Joiner
  • 502 Views
  • 3 replies
  • 0 kudos

Resolved! 10GB data?

Hello, My contract should be 10GB of data, but the system only showed 5GB. Why?

marvin by Level 1: Joiner
  • 568 Views
  • 3 replies
  • 0 kudos

Resolved! Old number

Hi I want keep my old number please my old number is xxxxxxxxxxx pAc is xxxxxxxxxxx my new 02 number is xxxxxxxxxxx ssN is xxxxxxxxxxxxx thank you [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Said12Qw by Level 1: Joiner
  • 349 Views
  • 1 replies
  • 0 kudos

Resolved! Top up balance

Hi, I put in a new sim and selected "top up"on my account. Paid £10 and got a receipt saying I'd topped up £10, but my balance is showing as £0?Why is that?Thank you

Lucy26 by Level 1: Joiner
  • 472 Views
  • 2 replies
  • 0 kudos