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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My o2

I was moved over to 02 from Virgin Saterday night, since then I keep getting text meassages to log in to My o2 to see differant things each time I try I get a message saying SOMETHINGS GONE WRONG, this is not a very good start, is this the level of s...

Resolved! Can I add a second mobile to my O2 account. If so how?

Can I add a second mobile to my O2 account. If so how do I do it.

Resolved! Moving to Lisbon

Hi there I will be living in Lisbon for a year from August what can you offer be tariff wise so I want get charged for calls in Portugal?

Resolved! stolen phone abroad

My iPhone was stolen in the US. I've been locked out of my apple account and need an sim for my new phone

Resolved! Changing my details

How do I go about changing the details that you have for me if they are wrong

Not using half of data

Hello, I need help with reducing the cost of my airtime bill as my average usage isn't even up to half.

Resolved! Cancelled but charged atill

Hi, I cancelled my O2 contract within 14 days of commencement of contract and I spoke to someone, they said I will not be charged as I cancelled within change my mind period. Then some days after, I got email saying I am due to pay £3.87. Just to men...

Resolved! change my phone number

How do I change my phone number? I have a pac code

Resolved! Two phones

HiProbably really obvious but multiple searches here brought no results...I used to have 2 phones in one account with Virgin mobile. One switched to O2 a few months ago and I can see all details in the app and online. The second switched last week an...

Can’t not log in to my O2 account

Hi I can not log into my O2 account on the app. I have changed my password twice. It has happened before due to my email address being spelt wrong when being set up in store. They fixed the issue but the app has logged me out and now I can not get ba...

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