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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! How to request my PAC Code?

Can you please help me, I wish to request my PAC Code as I am now out of contract. Your prompt reply wld be appreciated. RegardsPatricia Arnott.

Resolved! O2 contact phone number?

Can you tell me a phone number to contact O2 re an update please?

My o2 account

Hi there. I'm signing into my o2 account and I have a message that says you cannot find my account details. I am not a new customer, I have been with o2 for years. Can you help please?

Resolved! My account

I want to switch the account holder

Rolling plan changed to pay as you go plan

Hi!I had the £15 rolling plan but it has automatically changed to the pay as you go plan could you please help me with the same

Can’t access my O2 account

Hi,Ever since signing up in June 2023, I haven’t been able to access my account. Everytime I log in online or in the app it comes up with an error. Please could you fix this so I can manage my settings and check data use in the app.thabks

Can't login into my o2 app

Hi, I'm having issues logging in into my o2

My O2 app

I have recently installed a new sim and kept my number but I am unable to access the O2 app

Resolved! Travel bolt ons

Hi there, I’ve just purchased a travel bolt on for chile I arrive tomorrow and would like to use Waze or google maps to get to my hotel. Will I be able to do this?

Resolved! Direct Debit

I have received an email about an unpaid bill (threatening to cut me off), yet I setup a Direct Debit before the bill was due. No payment has yet been taken (it says it will be taken on 15-21, yet today is 22nd). What is happening here?

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