Hi @Ryanashton2005
This is a public community of o2 customers, so please edit your post and remove your phone number and email.
You will need to speak to customer services, either by calling or via social media:
Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
