My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8550 Views
  • 1 replies
  • 1 kudos

Refund

Hi I have left 02 but have now received my final bill which I am trying to claim a refund but signing into 02 app will not allow me to go to my bill and vlaim one also can not find any where to speak to someone about this just being sent round and ro...

Airtime

Hello, I keep getting taken £12 every month for “airtime” where i am meant to have illimited texts, calls etc? Why??

DARJ by Level 1: Joiner
  • 278 Views
  • 2 replies
  • 0 kudos

I cant log into My O2

I made my O2 account over a week ago and received my sim card not that long ago. I went onto the app to set up my sim card and it is saying My O2 isn’t available to me yet.

Cheyenne2 by Level 1: Joiner
  • 274 Views
  • 1 replies
  • 0 kudos

Resolved! Pay as you go

I get unlimited minutes should I get charged to dial an 0845 number?

Garydf1 by Level 1: Joiner
  • 361 Views
  • 2 replies
  • 0 kudos

unpaid bill

I've received a letter saying i have a overdue bill but i don't understand why when I have a direct debit set up? Also i need to upgrade my phone as mine has died but the site won't allow me to. Account no - (REMOVED)

Resolved! I want to cancel the porting request

I initiated a porting request but I dont want to continue with it and want to cancel it.

AAUser by Level 1: Joiner
  • 2582 Views
  • 8 replies
  • 0 kudos

My 02

I've been trying to log into my account since February last year and I still can't

Deandre by Level 1: Joiner
  • 235 Views
  • 1 replies
  • 0 kudos

Error Logging in

Hi! It’s been 48hrs since i started with my o2 mobile and data plan and i am having trouble logging in my O2 App after several reinstalls. Also having difficulties using website log ins. I cant also add my preferred ad ons because it keeps on saying ...

AA19 by Level 1: Joiner
  • 358 Views
  • 2 replies
  • 0 kudos

App pemisson

App says it is not available to me I have offers to collect time is running out it has been nearly a month

Simonmoby by Level 1: Joiner
  • 214 Views
  • 1 replies
  • 0 kudos