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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 10110 Views
  • 1 replies
  • 1 kudos

cant log into my o2 account (my mum can't either)

Both me and my mum cannot access our separate account and are having the same issue.I tried logging and it would not let me so I changed my password and tried again but it came up with a message that my account isn't ready yet even tho I've had my ac...

joanna101 by Level 1: Joiner
  • 555 Views
  • 1 replies
  • 0 kudos

My O2 App

 Can anyone help? Thanks

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Woodsy10 by Level 1: Joiner
  • 379 Views
  • 1 replies
  • 0 kudos

Can't sign into my 02

Can't sign into my 02 account it keeps saying in May take 25 to 48 hours. It's been saying that for the last week

dbm by Level 1: Joiner
  • 384 Views
  • 1 replies
  • 0 kudos

Resolved! Put my account on hold

I would like to put my O2 account on hold as I am struggling with money at the moment! No money has been coming into my bank account for the last three months and think it’s best to put my account on hold until I get some money into my account! Pleas...

02 app

When ever I sign into the 02 app it always comes up as opps something gone wrong. And to contact support. So now I've had enough and are contacting you guys

Chrishg by Level 1: Joiner
  • 410 Views
  • 1 replies
  • 0 kudos

My o2

Cant log in to app 

Habna by Level 1: Joiner
  • 387 Views
  • 1 replies
  • 0 kudos

My wife put in the wrong date of birth

We both registered for a 02 sim card but the computer put my date of birth for my wife instead of her date of birth. How can she change this?

Phone not arriving - account locked

Hello, I've been an O2 customer since the merge with Virgin, I've had to rewrite this post three times now because the page refreshed so you can imagine that I'm a little more than annoyed. Regardless, I recently purchased an iPhone 15 Pro Max upgrad...

Evelina_H by Level 1: Joiner
  • 615 Views
  • 1 replies
  • 0 kudos

Please help I am getting desperate

On the 28th September 2023 at O2 Store I was sold a Pocket Hotspot 4G Black CCA on a monthly rolling contract which I could cancel at any point. I used the product (when it worked as connection dropped many times) until I called O2 on January 2024 as...

dgfive by Level 1: Joiner
  • 1014 Views
  • 3 replies
  • 0 kudos

Other Charges on bill

Hi please can you explain what the£7.99 other charges on my bill are for?

AMO by Level 1: Joiner
  • 423 Views
  • 1 replies
  • 0 kudos