Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Upgrade

Hi I applied to upgrade my device on 30/10/24 and had an email saying I’d have an answer within 24 hours but 3 days later I haven’t heard anything, I also paid the rest of my device plan at the same time and yet I’ve had my monthly bill stating I sti...

Can’t receive texts to log in to my O2 and enable esim. Any way round it??

I’m hoping someone can help. I upgraded my pay monthly plan today and opted to take an eSIM thinking this would be simple as it was simply an upgrade. I looked on my o2 straight away and there was no sign of any eSIM and the help articles didn’t real...

Why the app 02 doesn’t work for me

Why the app 02 isn’t available for me

Resolved! Owing money

Apparently I owe money to 02 , my ClearScore is going down , how do I find out what phone number it’s for as I’m EE ? I’ve no details

Payment

Good Morning, I am [Removed] and I have some problem with payment. How is possible that my account has been closed you still took the amount from two phone number: [Removed] and [Removed]. By the way if this is the last bill that I have to pay i am i...

Resolved! Lost sim

Hey, I’ve lost my sim and I’m in Australia I’ve tried to log into my O2 but saying they need to text me to verify I’m me. Please help

Upgrade phone

I can’t access my account to upgrade my handset

Porting Old Phone Number into O2 Problems

I tried to port my old phone number to my new O2 contract on Monday last week; however I've not had any confirmation since submitting my PAC code and submitting. Has anybody else had the same issue?

Resolved! New e sim

I changed my phone and need a new e sim to activate my number

Porting my number form Vodafone

Hello. I want to port my Vodafone Pay as you go plan to O2 plans. I still dont know which one. But I need to know a few details, because I work with internet, and cannot stop recieving the service. I live in Kilkeel ([Removed]), and it is said you ve...

custom-community-header-logo.text

Forum Posts