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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Order

Hi I upgraded my phone a couple of days ago and it was supposed to be delievered next day delivery. I still have not recieved the phone just wondered when I will?

Validate email

Hi there, I’ve just had an email through to validate my email but the phone number is wrong so I can’t validate my email

I have to pay final bill but I can't login to 02 because I don't have UK number anymore

I have to pay final bill but I can't login to 02 because I don't have UK number anymore.O2 is asking for UK number in order to login to my account and pay, but I don't have because I moved abroad. What can I do?

Unlock old iPhone

I n ed help unlocking my old iPhone that’s locked to 02

Payment direct debit

Hi there I got a text message to say my direct debit was cancelled by O2 can this be checked please?

Follow-Up on Application NC***********

I’m writing regarding my application with reference number NC**********. I received an email stating that you would get back to me within 24 hours, but it has been over 24 hours now, and I haven’t received any further updates. Could you please let me...

Resolved! Payment

Hi, i have received this email “Account no: **********Outstanding arrears: your airtime bill of £38.51 Unfortunately we've still not received your payment or been able to agree a repayment arrangement with you. So we've had to pass your account to Mo...

Can’t access MyO2 app and website

I can’t access MyO2 account on the app and website. I’ve been having this issue for a few days and I can’t see how much data I’ve used as I got a message to say my data is low and I wanted to see what I’ve used it on but I still cannot access my acco...

Unable to access my o2

Not able to access myo2 because I am not receiving text messages for the verification code due to a late payment but I can not make the payment because I can not get onto myo2

Locked account

Hello I inputted the wrong bank number too many times to validate my email address and I am now locked out. email - **Personal info** thanks

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