Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...
I’ve just renewed my O2 sim only contract and opted for an ESim. I’m really struggling for service and want to request a normal SIM card.I've been on my account but can’t find a way to do this.Any help please.
I have been trying since Friday to upgrade to an iphone 16 using to offer currently advertised on the o2 website, but at the checkout it states there is a problem, i called the o2 phone line and after the member of staff looking into it, I was told t...
Why can’t I call o2 and speak to someone? The contact us link does not provide a customer services number and the virtual assistant doesn’t work!
I’ve tried the chat it just doesn’t understand what I need help with. What number do I call for customer service???
Hi, my first time in Europe with o2 but only found out I cannot receive texts when trying to make a payment which required me to add a code from a text which wasn't received. How do I fix this as I am going away in the next month and don't want the s...
Last month O2 sent me a new iPhone by mistake. I arranged for it to be returned but O2 say that the box was empty and the phone was missing. They are charging me for the missing phone. After several phone calls they admit it was a scam but they are s...
I received an obvious scam call today about upgrading my account and verifying my information, I provided nothing. The scary thing is the scammer was able to tell me what my specific plan already was - what should I do now, has some of my data been b...
I have just been sent my new ammount for May the price is bad and increase againbut it is difficult to chat about, I am 87 housebound I done use my data etc the mobile is only for emergencys in case I fall is there anyone here that can get my call co...
My 02 does not show any details of my account or a Bill - how can I fix this? I have tried using various Help options but they just lead me round in circles! My02 recognises my number but doesn't contain any details of the deal I'm on - however my mo...
Hi, I wont be able to pay for my tariff for a couple of months, but I need to keep my number active. If I cancel my tariff, how long can I go before my number is deactivated or lost?
