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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

e sim

I changed my tariff yesterday,think its an e-sim but dont know how to activate,cant receive messages so cannit log into my o2 ,what do i need to do ?

Can I pay my bill on 27th November 2024

Would I be able to do set the payment day for the 27th of November instead

Resolved! vat bill

please can you send VAT statement for october and november

Security check contact customer services unable to get into my account!

Hi, I'm unable to access my online account! I have now paid my latest bill but my phone has still not been re-connected! please advise! Mobile number (REMOVED) many thanks Will Parnell

Payments

Hi

credit-rolling plan

hello, i topped up my credit yesterday over the phone, thinking id be able to change it to my usual £15 rolling plan, but i can’t and it doesn’t let me, what can i do?

I have no signal on holiday

I am on holiday in Dubai and I have been unable to get signal since I landed. I cannot log into my O2 account because I cannot verify myself via text. Please can this be sorted as soon as possible.