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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Billing address

I need to change my billing address please can you help?

Resolved! PUK CODE

Hello, I was a previous customer with yourselves. I need the PUK code for my number Please can you share the details of my PUK Code as i can not find any of this information on my receipt or emails. Please can you give me the PUK code

Authentication

I need help signing into my account as I currently have no working signal (trying to set up a new sim as my old provider isn’t working)

New sim

I lost my phone and I am unable to get it back until Friday. Is it possible to have a SIM card sent to me to put in my phone temporarily

Upgrade Order

Hello,I recently placed an order to upgrade my device on the 19th October, however it still says it is processing and I am wondering what is going on!

Resolved! End of contract

I had virgin mobile contact and I had been transferred to O2.I would like to know when my contract will end.I could not find in the O2 website.Could anyone help find my contract final day?.Than you for your help.

Resolved! mobile data

My data is saying it’s on but there is no 5g

When I log in it won’t send me a code

When I try to log in it says it can’t send me anymore codes

Resolved! Cancelling after device contract has ended

Anyone know how we can cancel a tariff after the contract has ended? I have two devices that I have come to the natural end of the contract but struggling to find out how to cancel unless I phone them, I don't have time to sit on the phone for hours ...

Resolved! o2 spend cap not updating

Hello, i updated my o2 spend cap on my account a few days ago now, but I am still unable to spend on it. This is highly annoying as I want to put my Spotify plan to go through my phone bill but it won't do so as it hasn't updated?What can I do?

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