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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1516 Views
  • 1 replies
  • 1 kudos

Resolved! Audiable Extra

I recently got a new o2 sim and as part of the deal I selected a 12 month subscripton to Audible and it came with a 6 month apple music subscription (which i havent recieved a redemption code yet, but that will be another post). I already had a subsc...

kenzo99 by Level 1: Joiner
  • 76 Views
  • 4 replies
  • 0 kudos

Resolved! 02 App login not working

The 02 app no longer allows me to log in. I have tried reinstalling it.When entering my details it states ‘something went wrong. Please try later’It is getting very frustrating. Anyone else having issues?

Vic8700 by Level 1: Joiner
  • 9675 Views
  • 7 replies
  • 0 kudos

Resolved! Spend cap

I would like you to put my spend cap to £10 per month  

Gz1 by Level 1: Joiner
  • 23 Views
  • 1 replies
  • 0 kudos

Resolved! iPad Pro

Hi everyone. I have problem with activation my sim on iPad Pro . First time I have Apple so maybe Im just blind. I’ve changed APN details as shown on website but still I dont have signal on my sim. How to do that Please?

Martaj12 by Level 1: Joiner
  • 30 Views
  • 1 replies
  • 0 kudos

Resolved! Bills

How do i view my previous airtime bills? I'm looking for a breakdown of my VAT

HR2 by Level 1: Joiner
  • 31 Views
  • 1 replies
  • 0 kudos

Resolved! Where has the information about previous bills gone

Has anybody else lost the ability through MyO2 to see their previous bills? It used to be there but I can only see my most recent bill now

DLA by Level 1: Joiner
  • 55 Views
  • 1 replies
  • 0 kudos

Resolved! Previous Bills

How do I view and print previous bills? This used to have an option you could select at the bottom of your bills but I can no longer see that as an option

LindaSh by Level 1: Joiner
  • 51 Views
  • 3 replies
  • 0 kudos

Resolved! Sending back old iphone

hi I've recently updated my iPhone and need to send my old handset back. Could you please tell me where I need to send it? many thanks Kate Maskell

KNM by Level 1: Joiner
  • 31 Views
  • 3 replies
  • 0 kudos

Resolved! Change delivery address for order

I need to change delivery address for my upgrade as there has been a delay with it and I am returning to family home. Cannot see an option to do so ..