My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 7329 Views
  • 1 replies
  • 1 kudos

Signal

I've noticed over the last 6 months or so, the signal has been awful. I used to have 4G with at least 3 bars but over this period I rarely get 4G at home. Customers call me at home and the signal is that bad the phone keeps cutting out, a little emba...

Anonymous by Not applicable
  • 204 Views
  • 3 replies
  • 0 kudos

Upgrade device only ans keep previous sim

I want to keep my current sim and airtime plan, I need to upgrade my device only however cannot see the option online. I intend to use it previous sim in my new one. Can I upgrade my device only?

Tariff change

I spoke to 5 people on the phone yesterday asking for help. I currently use £15 rolling plan where I have used all data so changed to a £30 plan thinking it would start when I paid. But found out it doesn’t start till the end of the month. I have tri...

EB2 by Level 1: Joiner
  • 173 Views
  • 1 replies
  • 0 kudos

Resolved! Age verification

I cannot access any adult content on my mobile network. Even the simplest of things. I am 29 years of age..

Bruce_62x by Level 1: Joiner
  • 768 Views
  • 4 replies
  • 0 kudos

Resolved! My o2 account doesn't include my contract

I have logged in to my o2 account but it says I have no products or services but I'm paying an o2 bill each month for the phone I am using

Nixxy90 by Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos

I am paying for something I’ve never received

Hello, I have a tablet I am paying for and have never received a SIM card for it so unable to use data etc but I am paying every month for it? Can this be looked into?

refund6 by Level 1: Joiner
  • 117 Views
  • 1 replies
  • 0 kudos

Resolved! I think someone it's trying to duplicate my account

Hi there, I've tried to log in app My O2, to see my bills, I've started my data to be sure it's gone log me in automatically, but for some reasons the app didn't do that for me. Because I couldn't remember my password, I've reset the password, but fo...

Xantulis by Level 1: Joiner
  • 189 Views
  • 1 replies
  • 0 kudos