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My O2

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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Incorrect address - O2 'unable' to change

Hi, my husband and I are trying to get our Virgin/O2 Volt benefits, however, having trouble because the address on my husband's O2 account does not match the Virgin account. This is because O2 have it down with a house name, and Virgin don't. We do n...

Contacting to cancel Sim.

Been trying for nearly 24 hours to contact customer services, 202 doesn't work from my phone, I don't have a landline and they wont discuss a cancellation online. Any ideas.

E-SIM

I swapped my phone through insurance because it was damaged and am now having issues reinstalling the e-sim. I was sure to deactivate it on my old phone prior to formatting and exchanging it.

order

Hi I have received an email about my order NC**********. I have not placed any order ?? Can you explain please Thanks

Top up

Just topped up but says balance 0

About Billing

I have a question about my bill. Normally, I had to pay 10£ for a month. Now, I received my bill for this month and it is 17.99£. Can I ask you why?

PUK code

My phone has locked me out and I need a PUK code I live alone and do not other numbers that I can ring O2 from so how do I get the code to unlock my phone

Is it free to call telephone numbers starting with 0870 and 0871 from my O2 mobile?

Are Calls to 0870 and 0871 numbers free from my O2

O2 account is saying it’s not yet available for me and it’s been over 48 hours

O2 account is saying it’s not yet available for me and it’s been over 48 hours

Account blocked in O2 app

I am a new customer and trying to access My O2 app, but it seems my account is blocked.Need some help to register

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