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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 10114 Views
  • 1 replies
  • 1 kudos

Resolved! Can't add a PAYG sim to my existing my O2 account

I currently have 2 pay monthly sims on my o2 account. I've recently ordered and received an O2 payg sim for my son, but when I put it in my phone to activate it it doesn't show on the my O2 account, I can only see my two existing sims on there. I wen...

RichNotts by Level 1: Joiner
  • 917 Views
  • 2 replies
  • 0 kudos

VAT Detailed Billing Required - Bad Customer Service

I am getting nowhere with the customer service team via the app / phone. Can someone help me please?I need my airtime bills to include VAT information and dates as I claim them through work, O2 provided me this type of bill up until very very recentl...

GM92 by Level 1: Joiner
  • 512 Views
  • 2 replies
  • 0 kudos

Resolved! 02 Open 5 digit code for MOJ

I am trying to find out who I can contact who can assist me with the discount code on 02 Open for the company I work for. Because of who it is, it is virtually impossible to find anyone in HR or Employee services who knows what I am talking about, bu...

KP64 by Level 1: Joiner
  • 801 Views
  • 3 replies
  • 0 kudos

How do I find out what is using my data?

My phone keeps using all it's data at the moment it's going through 25GB a week, but I don;t know what on.Is there a way of checking to see whats using it all?Thanks Gareth

Gareth21 by Level 1: Joiner
  • 1432 Views
  • 6 replies
  • 0 kudos

one time passcodfe

difficulty in inputting my pass code as the upward and downward pointing arrows almost completely obliterate the number i am trying to type in. i think you have a problem here....

Resolved! New 02sim

I’m currently on 02, and out of contract. have seen a sim only deal on u switch. Can I change to this new sim and keep my number.

ZEBZ by Level 1: Joiner
  • 643 Views
  • 2 replies
  • 0 kudos

Resolved! Series of order texts, am not an o2 customer

Hi, I received a series of texts this evening (I have removed identifying data). I am not an o2 customer and didn’t place any orders. These are the texts: “Just confirming your order has gone through - thanks. Your order number is NC…, and you can ch...

PC5 by Level 1: Joiner
  • 649 Views
  • 1 replies
  • 0 kudos