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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! In Cyprus at the moment

When I arrived yesterday , I was told by text that I had to buy a bolt on to use my phone here. When I checked online on the 02 site its says I can use my allowances up to 25 gig at no extra charge !!!Which one is correct ?

Login security code not sending

Hi all,I've been trying to log in to my account for the past week and it keeps saying they'll send me a security code via text to sign in but I never receive it. The phone number and everything is correct but still not getting the code sent through. ...

Resolved! Order

How do I track an order as it won’t let me but I have had the order number come through to track and being delivered by Royal Mail but can’t track through either O2 or royal mail

Resolved! Can't add a PAYG sim to my existing my O2 account

I currently have 2 pay monthly sims on my o2 account. I've recently ordered and received an O2 payg sim for my son, but when I put it in my phone to activate it it doesn't show on the my O2 account, I can only see my two existing sims on there. I wen...

VAT Detailed Billing Required - Bad Customer Service

I am getting nowhere with the customer service team via the app / phone. Can someone help me please?I need my airtime bills to include VAT information and dates as I claim them through work, O2 provided me this type of bill up until very very recentl...

Resolved! 02 Open 5 digit code for MOJ

I am trying to find out who I can contact who can assist me with the discount code on 02 Open for the company I work for. Because of who it is, it is virtually impossible to find anyone in HR or Employee services who knows what I am talking about, bu...

How do I find out what is using my data?

My phone keeps using all it's data at the moment it's going through 25GB a week, but I don;t know what on.Is there a way of checking to see whats using it all?Thanks Gareth

one time passcodfe

difficulty in inputting my pass code as the upward and downward pointing arrows almost completely obliterate the number i am trying to type in. i think you have a problem here....

New Customer Frustration - Sign in issue with no phone number accessible

Incredibly frustrating situation at the moment. It all loops around to the same steps, essentially resulting in 2x perpetual issues - I am locked out of my phone number and I can not access my o2 account because it sends a code to my phone.My number ...

Resolved! New 02sim

I’m currently on 02, and out of contract. have seen a sim only deal on u switch. Can I change to this new sim and keep my number.

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