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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 6932 Views
  • 1 replies
  • 1 kudos

Change name of Contract

Hi I need to change the name of my contract. The contract was initially taken out under my mothers name when I was 17 (so under age to take a contract out). Since then any new contract has been both taken out and paid by me and so I would like the co...

What is 'your alias' within my active accounts?

Logged on to My O2 today and was greeted by a return/exchange screen. When I look at my active accounts I have my mobile number as one account and 'Your alias' as another...? Any information as to what 'your alias' is?

Blue198 by • Level 1: Joiner
  • 589 Views
  • 6 replies
  • 0 kudos

NHS discount

When I signed up for my contract the system would not allow me to put ny code in because of technical issues. Now its telling me I cant apply it as its been over 28 days even though I tried for weeks. Can this be sorted?

Oliviam by • Level 1: Joiner
  • 134 Views
  • 1 replies
  • 0 kudos

Account details

WTF is going on - where are my numbers?

SickOfoh2 by • Level 1: Joiner
  • 115 Views
  • 1 replies
  • 0 kudos

Can't log in to app

I can't log in to the app, I've been an 02 customer for over 20 years

Becki1984 by • Level 1: Joiner
  • 140 Views
  • 2 replies
  • 0 kudos

Resolved! Paying my latest bill

Hi, I left the O2 a couple of months ago. But apparently, I still have to pay some bills. I couldn't find how much I need to pay or how to pay on my O2 website. I would appreciate it if you can help me. Thanks,

Rozhin by • Level 1: Joiner
  • 171 Views
  • 1 replies
  • 0 kudos

Suspected fraud

I’ve tried calling 202 to report a suspected case of fraud on my account but I haven’t been able to get through to anyone. I was kept on hold for 10 minutes the first time. And then 5 minutes the second time

cancel a contract

I would like to cancel a contract I am within the 14 day period

Pablo76 by • Level 1: Joiner
  • 227 Views
  • 2 replies
  • 0 kudos
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