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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8419 Views
  • 1 replies
  • 1 kudos

My device is already registered to a My O2 account.

Since my older Virgin mobile account was merged with O2, I have not been able to access my account online. It says I have no services. Many text codes later, I got to speak to an advisor who told me my email address was incorrect on their system but ...

DCH1 by • Level 1: Joiner
  • 1503 Views
  • 8 replies
  • 0 kudos

Resolved! Contract end date

Was wondering where i can see when my contract will end?

Durien by • Level 1: Joiner
  • 305 Views
  • 1 replies
  • 0 kudos

Resolved! Refund of O2 account

Hi, I have moved providers and am using the same number. I want to know how I can get the money that is on my O2 account refunded please

Bella4 by • Level 1: Joiner
  • 311 Views
  • 1 replies
  • 0 kudos

Upgrade

I up grade my phone it was ment to come to day at (REMOVED) driver said it was wrong address on it and was quite rude are we getting it to day email is (REMOVED)

You don't have any products or services in this My O2 account.

I keep seeing this, and through some links from a customer service sent to me while I was on the call I could reset and see my mobile account associated, but upon logging in I no longer see it (as it it was a duplicated account?)

forluke by • Level 1: Joiner
  • 554 Views
  • 3 replies
  • 0 kudos

Resolved! Fraud

I have recently been contacted by scammers who I believe had gained information about my account, I have changed my password but am concerned about fraudulent activity over the next few days. Please can someone reassure me my information and data is ...

MRibton by • Level 1: Joiner
  • 624 Views
  • 3 replies
  • 0 kudos

My o2

It says my o2 is not set up but i have had my account for years

Louise28 by • Level 1: Joiner
  • 444 Views
  • 3 replies
  • 0 kudos

esim not working

hello, i've installed an esim to replace my faulty sim but neither now work and I can't receive a txt when trying to receive an esim!???

GB500 by • Level 1: Joiner
  • 365 Views
  • 1 replies
  • 0 kudos
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