Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Upgrade

Hi, last Wednesday I cancelled a click and collect for my new phone because I was upgrading it but had to cancel because I have lost my ID. And since then I keep trying to reorder but get it delivered to my home instead, and the app says I am eligibl...

want to pay last bill

i have finished a contract and i have cancelled direct debit and i want to pay the last bill remained to end with o2

Cost

Am I to believe my package is now going up to £26 if so I will be looking elsewhere

Credit File Team aren't responding to my emails - my credit is being ruined by 02

Hi all, I am at my wits end. My credit is being ruined by o2 who are continually putting "missed payment defaults" on my credit file. I do not owe o2 anything, in fact - o2 have just recently refunded me the excess of my bill on my last payment, as I...

unable to log on

varication's codes not working

Can’t access my account

I would like to access my account to see upgrade options. I no longer have the phone number that they want to send code to

Resolved! Unable to log into my O2 account as its sending a code to my O2 number.

I am currently abroad and in need of urgent help. I tried logging in to my o2 app but it sent a code to my phone number which I didn't get as my O2 sim has network but doesn't seem to be getting any messages. I am currently in India and the sim is in...

Resolved! Voucher Error

Can you please help me, I'm currently in abroad and I can't redeem the voucher that I purchased. I tried Calling 4444 but the call just goes off

Resolved! Mobile phone not working

Am I still with O2? I still want to be with O2 - I was with teephonica but a company called clear vision wanted to take my account and they sent me a new SIM card and my phone was disconnected - now I can only use my phone when I’m at home using the ...

Issue

Hi i wanted to pay my bills but i cant go to an account i changed password 2 times however it tells me to do security check however i cant activate my sim so can you help me out to log me in to account i remember everything password etc.

O2

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