My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8623 Views
  • 1 replies
  • 1 kudos

Refund

I received an email that i was in credit and was due a refund. To sign in and enter my details to receive it ? When i sign in theres nowhere for me to do this.

Noooootwo by Level 1: Joiner
  • 480 Views
  • 3 replies
  • 0 kudos

App and website broken for me too

I had written a piece of text explaining my problem with screen grabs and things, but when I came here to post I saw lots of people with the same problem. The app says my "My o2 isn't available yet" and points me to the website. When I try to log int...

ThDun by Level 1: Joiner
  • 975 Views
  • 3 replies
  • 0 kudos

password reset for my02 will not work

I have tried repeatedly to reset my password, each time you send me a nonsense email via Macafee stating that the urls are unsafe. This appears to be a long standing problem via resaerch I have done. What is going on and how can I reset my password s...

Sooey by Level 1: Joiner
  • 4089 Views
  • 1 replies
  • 0 kudos

Not registered on network

We are unable to make calls on both my wife's and mine mobile phone. When we attempt to to make a mobile call on both phones all we get is "Not registered on network". We assume that this means that that there is something not working with the O2 mob...

Sim swap

Why I am not able to swap my sim

Rahim1 by Level 1: Joiner
  • 297 Views
  • 1 replies
  • 0 kudos

My O2 App Login Issues

Hi Been getting this message when trying to login to My O2 via app. 'Oops. My 02 isn't available to you yet.Don't worry, you can still manage your account in My 02 for web.' I can login to web version but it doesn't show bills, usage, etc. I have bee...

MCH10 by Level 1: Joiner
  • 1251 Views
  • 7 replies
  • 0 kudos

Log on to O2app

Hi, Ive used the o2 app for years, now I can’t log on and the message says we’re not ready for you? many ideas?if I go on the web onto my account I can’t look at billy or details

Ddinbych by Level 1: Joiner
  • 289 Views
  • 1 replies
  • 0 kudos