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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Sim not working

My sim has been innactive since Saturday

Order not coming up

I ordered apple max headphones but on my account it doesn’t say there is any orders on it but the money has been taken

Resolved! Blue Light

Hi Team, I am ex-military and hold a Blue Light card. I have entered in the Company Code, However, it is asking me for a work email or payslip. My work email gets rejected due to it not being affiliated with Blue light. My personal email will not wor...

Bill address

Hi, I changed my address to [Removed] on My O2. I have been living there since September 2023. I really need a bill in my name with this address on. Please can you provide me the latest bill with this address on? Thank you, Aline Hardwick

OLD PHONE

KEEP GETTING EMAILS TO MY OLD PHONE NUMBER [Removed] HAD A NEW NUMBER FOR NEARLY 2 YEARSSO CANNOT GET INTO MY ACCOUNT MY PHONE NUMBER IS [Removed]

Log in Issue

Hello,Previously I was a V.Media customer whose been transferred over. All sorted before Christmas everything was fine and Myo2 worked. I went to log in today just for a browse however it came up "48 hours for next customers" etc. Tried to do a reset...

Resolved! VAT Bill

I have been in contact multiple times in the last few weeks in regards to a VAT bill of the purchase of my new mobile device. Please can you email me a VAT breakdown of my most recent purchase so that I can share this with my company. Do not direct m...

Resolved! Albania - Zone 2 - No Bolt-On

I need some help. I'm travelling to Albania next week and I see that the country isn't included within the Europe Zone 1, but is in Zone 2. I'm trying to buy a Zone 2 Bolt-On but there isn't one to be seen. There's only Zone 1 & Zone 3. Any advice is...

Resolved! Cancel contract

How do I cancel my contract

Resolved! Cancel sim

I want to cancel my sim contract as I never signed up for this to renew and it has done it automatically

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