My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9924 Views
  • 1 replies
  • 1 kudos

Bill

Good morning. I am a little concerned as to why my bill is £73 this month ? I have paid off my phone so was told the bill will be reduced once the device had been paid off

Delivery

Hi I’m just wondering when my new phone will arrive and which courier please as it’s due today but iv had no update etc thank you

Mckelk98 by Level 1: Joiner
  • 290 Views
  • 1 replies
  • 0 kudos

Resolved! contract end date

can you tell me  when my contract is due for renewal?

leyland by Level 1: Joiner
  • 445 Views
  • 1 replies
  • 0 kudos

Trying to pay a bill from abroad

I have switched from O2 to EE and have been sent a text on outstanding payment for cancellation charges. I cannot however get through via the customer service to pay for this kindly advise

Nerdy82 by Level 1: Joiner
  • 359 Views
  • 1 replies
  • 0 kudos

Bill payment

I have paid my latest bill but still cannot call or use my 4g

Leah10 by Level 1: Joiner
  • 516 Views
  • 2 replies
  • 0 kudos

My 02 App

Hi when I log on to My 02 app and go to usage it use to say how many Calls and Texts I have made. but now when I make a phone call or send a text the usage is saying 0. is this a problem with the App and anyone else having this same issue. Many Thank...

Nicoll1 by Level 1: Joiner
  • 412 Views
  • 1 replies
  • 0 kudos

Tariff length

How do I find how long my mobile contract is? I started a pay monthly Virgin Mobile contract in 2022, moved to O2 and am being billed by both.

WilloB by Level 1: Joiner
  • 441 Views
  • 2 replies
  • 0 kudos

Pay outstanding balance

Hellocould I please pay my outstanding balance 

Caseym by Level 1: Joiner
  • 361 Views
  • 1 replies
  • 0 kudos

My o2 app

I’m a new customer but I registered on Friday and been longer than 48 hours and I still can’t sign in as it says wait longer than 48 hours need help

Order

Hi I haven't authorised a new phone but you have changed my account to one. Please take it off immediately. Don't know why this has happened. Denise [Removed]

Denise10 by Level 1: Joiner
  • 643 Views
  • 4 replies
  • 0 kudos