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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! How do I access the chat line

How do I access the chat line

Resolved! my o2 app not working

Hello, When logging into the my o2 app it says that I must wait 48 hours in order to across the account. I have waited around a week and still see this message. I have logged into o2 online and can see my information and plan successfully. How can I ...

Resolved! Order not made

Hi O2, I have received an email yesterday that says I have made an order (NC[Removed]), but I haven’t made any order, nor I can access my O2 account. Please advise. best, andrea

Resolved! Can not login to My O2 app

I'm having trouble logging in, it keeps saying the app is not available to me, even tho I have managed to login to the app before.

Want to merge accounts but read it can no longer be done online + discounts?

I've read on here there used to be a link to add O2 products even if they had a separate O2 account. But it's not possible anymore. Could I port in and out perhaps, if that's a thing? And the reason I want to do this is because I believe you get a di...

New sim

I purchased a new contract 15gb for £7 monthly. I need to keep my old number on the new sim that I have received. How can I do that? Also my husband also has a o2 so can I get a miltisave discount please?

Resolved! Defaulted account marked against my credit rating

Hi Please can someone look into this issue as a matter of urgency. I am trying to apply for credit and before doing so, I ran a credit report with Experian. According to this, I have a defaulted account marked with O2 dated November 2022. I don't und...

Resolved! Phone call

I’ve just had a call from a gentleman saying that is from O2, offering me a 40% discount and asking for my memorable name or the last four numbers of my bank account. Is this someone trying to commit fraud?

airtime bill

is my airtime plan paid via direct debit?

Resolved! I want both my phones on same email address

I would like both my phones on same email address

O2

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