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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! EU roaming

How do I know in real time how much EU roaming I am using of my 25 GB allowance?

Regarding my latest bill

Hello. Team ,i have bought tablet some days back .also i have been told by the staff that as i have bought many gadgets there would be mutli saver discount on my tablet for that i wont be paying.However, if I see my latest bill for next month . It sh...

Sim only

Hi. I have a sim only card. I was with virgin and it moved to 02 last year. I got a message saying my bill has now gone up to 26 pounds. Is this correct?

Tranferred from virgin having ongoing issues

When I took the sim card from O2 my phone number and email were registered to O2 with an old wifi account probably Maccies. Back in the day. Ever since joining never been able to log into the MyO2 app,. tried customer services who had registered a 1 ...

Resolved! Pay bill

hi, I was with 02 for a while, my phone number was ***********, I was taken of the network because I couldn’t pay my bill, is there anyway I could pay it [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!...

Text code

Dear sirs, despite numerous attempts I have not received a code that you indicate you are going to send me to sign back into my account.

Resolved! Refund

Hi how do I request a refund

Suspicious text.

I received a text purporting to be from O2. It said that I was currently out of my minimum contract term and my Airtime Plan is £35.61. I don't recognise this figure. It also said that I could choose to stay on the same tariff or move to another tari...

Resolved! AirPods 2nd Generation

I purchased a new Apple Watch with an offer for AirPods for £1 with a code. I ordered the AirPods but the delivery hasn’t arrived then got a message saying the code has been cancelled and a new one being sent. Haven’t received anything since. Can any...

Resolved! Unblock phone

Hi I need the PUK No for my phone please

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