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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Account missing after transferring over from VM

Hello, I have two mobile contracts that were transferred over from Virgin Mobile to O2. I haven't had reason to look at my online account before now as we've had no issues with the services, but as I look now (for interest) I can only see one of the ...

Why am I paying more than I agreed too?

I originally bought a one year pay as you go sim card costing £10 per month. The contract ran out in March of 2022 but I decided to keep it going. I have now been trying to get this cancelled for the past couple of months which I have finally managed...

Bill notification

I hasve received a bill notification that my next bill contains £60.50 of airtime charges outside my plan. What are they for and when?I have looked in My O2 and there is no mention of my new bill.

My 02 never works for some reason

It keeps saying something went wrong

I can’t log in?

It won’t allow me to log in to my account, if it’s due to the balance being outstanding I find this rather stupid as how am I now meant to pay?

Explanation of O2 Recycle Pymt on my bill

Looking through my last 12 months statement I see two direct debits in March for "O2 Recycle Pymt". In the absence of any useful way to contact O2 directly to ask, is anyone able to explain to me what those payments are for? Did I agree to them? Than...

Order number

Hello I have an order number which I am not aware of. What does it refer to

Can’t log in to check data usage

I’m in Australia and trying to check how much data I’ve used so I don’t get charged for going over the allowed limit. I can’t seem to log into the O2 app and non of the other options (calling/texting various numbers etc) seems to be showing me my all...

Trying log into my O2

Cannot log in into my O2

Resolved! Change my address

How do I change my address?

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