This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

bill

Go to solution
Nicolemuty22
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

‎03-06-2024 21:00

‎03-06-2024 21:00

Spoiler
 

hi there 

you have taken my account to a debt collection agency but i dont understand why as i have made the payment that was due 

can this be explained and resolved plis #

a company called moorcroft has contact me about a £131 debt but when it was with yourself you asked for £61 which i done a payment of and can prove the payment 

 

Message 1 of 5
540 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151416 Posts
  • 649 Topics
  • 28833 Solutions
Registered:

‎03-06-2024 21:04

‎03-06-2024 21:04

@Nicolemuty22 

O2 no longer want money off you as the debt is now with Moorcroft.

You need to deal with them to sort this out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
532 Views
0 Kudos
4 REPLIES 4

Go to solution
MI5
Level 94: Supreme
  • 151416 Posts
  • 649 Topics
  • 28833 Solutions
Registered:

‎03-06-2024 21:04

‎03-06-2024 21:04

@Nicolemuty22 

O2 no longer want money off you as the debt is now with Moorcroft.

You need to deal with them to sort this out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
533 Views
0 Kudos

Go to solution
pgn
Level 77: Grand Master
In response to MI5
  • 39508 Posts
  • 243 Topics
  • 1796 Solutions
Registered:

‎03-06-2024 21:29

‎03-06-2024 21:29

Moorcroft can be reached here, @Nicolemuty22 

https://www.mdrl.co.uk/CustomerService/Faq

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


Message 3 of 5
524 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
  • 151416 Posts
  • 649 Topics
  • 28833 Solutions
Registered:

‎03-06-2024 21:31

‎03-06-2024 21:31

Contact details will be on the letter received by OP.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
523 Views
0 Kudos

Go to solution
pgn
Level 77: Grand Master
In response to MI5
  • 39508 Posts
  • 243 Topics
  • 1796 Solutions
Registered:

‎03-06-2024 21:34

‎03-06-2024 21:34

Of course it would, d'oh!

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


Message 5 of 5
520 Views
0 Kudos
Top Kudoed Authors
View all
Top