My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! Update details

Hi, I have recently changed my surname to Cattle. I would like to update my details please. thank you.

kaicattle by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! S21 ultra 256 availability

Ordered S21 ultra 256 on 18th September when MyO2 said it was in stock. Notified after placing order that it was out of stock. Can you please advise when you expect stock to arrive as it is needed urgently to replace my Xperia which has battery / cha...

KT321 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Old/inactive account has blocked my email address

Hi, I was with O2 a long time ago (on a business contract) but left for Vodafone c.10 years ago(ish). The email address I used at the time was my personal one, even though it was a business contract. Last year I came back to O2 but when I set up my a...

Resolved! Problem with open02

Trying to register for NHS discount on open O2, gave NHS email ( and it keeps rejecting it? Keeps saying i need a company address not a personal one? Help please.

FN50 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change bill date

I would like to change my billing date 

Caris by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Top up money is going away HELP

Money is going away like I top up today £10 and now I have £7 please someone help me

Raivis by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Find out if I made a contract with you

Hello there, I think I made a contract with you but I am not sure about it. As I received a new sim card with no document that confirms the contract. Could you please find out for me?

marwa by Level 1: Joiner
  • 1 replies
  • 0 kudos