My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 15295 Views
  • 4 replies
  • 1 kudos

Order sim

hi i would like to order a replacement sim but I don’t have the old sim in a device. it’s lost at home somewhere

Jamboc by Level 1: Joiner
  • 469 Views
  • 1 replies
  • 0 kudos

Bolt on’s

Hi, I was running low on data because I’ve made a new deal with the virgin addition that is meant to double by data, but that sadly can’t start yet as virgin can’t come to install the wifi, and so tried to add a bolt on. Despite trying to add 4GB or ...

I can’t get into my o2 app

Cannot get into the app. I have entered everything correctly 

Security check

Hi I am unable to use online portal, the systems show below: We've sent a code toWe’ve sent you two texts. The first is a warning message not to give one-time codes to fraudsters pretending to work for O2. The second is the code you need to continue ...

benn2ho by Level 1: Joiner
  • 1199 Views
  • 2 replies
  • 0 kudos

Termination Bill

I am now with a different provider,you have sent me a message saying that I have to pay a Termination Bill of £83.The Direct Debit has been cancelled. I require a postal letter stating the Termination figure and how and where to pay it

Jean107 by Level 1: Joiner
  • 624 Views
  • 1 replies
  • 0 kudos

Call history

Pay as you go call history 

Webe by Level 1: Joiner
  • 707 Views
  • 1 replies
  • 0 kudos

Financial statement

Unable to download my past statement can you advise on how I can get copies of my older bill statement?

smiah by Level 1: Joiner
  • 560 Views
  • 1 replies
  • 0 kudos

Resolved! Splitting 2 mobile number

I have been paying my daughters phone bill which is attached to mine. How do I now separate them so she pays for her own phone now.

2accounts by Level 1: Joiner
  • 542 Views
  • 1 replies
  • 0 kudos

It won’t let me into my account

It won’t let me log into my account it is saying that they can’t send any codes to my phone

Rhiannon2 by Level 1: Joiner
  • 440 Views
  • 1 replies
  • 0 kudos

Resolved! Number Port

Hi Can i port my exsisting number to O2 with new device plan?

Praise by Level 1: Joiner
  • 508 Views
  • 1 replies
  • 0 kudos