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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

lost sim and want to cancel my o2

i have lost my sim, left England and will not be returning. I want to cancel my monthly payment but o2 are not making it easy... What can i do?

Rearrange delivery

My new phone was to be delivered today but no one was home. Please advise how I can get this

Resolved! Roaming question

How to enable roaming or is it automatically done once i land in EU? (O2 pay as you go 15£ package)

Travelling

Hello, I'm travelling to Beijing today and need to be able to use my phone [removed] at least tomorrow there. Could you confirm if it is set up to use in China? [mod edit: as this post is publicly viewable we'd ask that members don't post personal in...

Resolved! eSIM QR code

Setting up a new phone and it didn’t automatically do the eSIM. Where can I find the QR code so I can scan it?

Resolved! Lost my sim

I want to retrieve my line

Cashback

Hi,I recently got an upgrade. The phone I got was eligible for a £200 cashback. I've received no information on it, neither can I see a way to claim online. Can you help me with this please? Thanks,Sam

We can’t send you any more codes

Hi, I've recently ordered and new ipad and set up my O2 account.Yesterday I was able to log in, however today I keep getting this message when I go to try and log in "We can’t send you any more codes". Any idea on how to resolve this?

Email received 24.06.24 regarding Disney subscription

I received an email yesterday 24.06.24 regarding Disney Subscription.Since purchasing the new phone some time ago, whilst the assistant told me I had access to Disney for six months, I never availed myself of this service and certainly DO NOT WANT IT...

opening my account

when trying to open my account the phone number to receive my text message is not my phone number so will not work

O2

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