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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Is there a way of turning text promotions a a preference in the O2 account or app?

I want to cancel my O2 contract

Hello, I want to cancel my O2 contract, I have made the O2 contract in UK, but now I live in Lithuania and I have lost my 02 SIM card on old phone number and there is no way to order it in Lithuania. I wanted to ask maybe I can somehow cancel my cont...

Leave O2

I would like to leave O2 however I am unsure how to do so, help would be appreciated

New tariff

Hi I have just purchased a unlimited tariff and wondered what do I do with the old o2 tariff do I cancel it or will it just cancel itself many thanks

Email received overnight regarding order I have no knowledge about

This is getting time consuming! I need to speak to someone regarding an EMail I reviewed overnight about an order I haven’t made something to do with an out of bundle charge! Can someone help please

Resolved! Where is my Simcard?

I need to track my simcard delivery as it has been over 6 days. All i got was a noreply email saying thanks for ordering the sim! Is there a tracking number? Or a contact information to o2? I am from Jersey Island btw

how do I delete an existing bolt on please

How do I delete an existing bolt on please?

Log in

Good morning, I am unable to log in to my O2 account. It keeps taking me around in circle from entering my e-mail address and password to confirmation of a 6-digit code back to the log in screen. Last night I changed my password just in case and was ...

Resolved! Change Address

I am now living overseas and need to change my address in your system.

Can’t get in

I’m another country so can’t get sms messages

O2

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