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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Leave o2

I would like to leave O2

Resolved! Wrong data being shown, not what is in the contract.

Good afternoon, Not a good start off of o2, I was basically forced to get a sim only contract when I was sorting out my virgin media contract, well I haven't even received my sim and there are already problems. 1st. The app was down, wouldn't let me ...

Airpod voucher offer

Hi, recently purchased an apple watch and I still did not receive the voucher for the Airpod (you essentially could get a pair of airpod for 1£ alongside your purchase).is there anyone who faced the same issue? According to the t&c you are supposed t...

Unable to see my order- locked account

I ordered a iPhone 15 today and I had a email confirmation and money taken. Then I received a text saying for me to press a link to see the progress. So I pressed it where then I had to answer the last 4 digits of my bank and my postcode. For some re...

Mastercard

Hi I just want to access the card I wa shiver with my number I can’t remember what the app is called

Resolved! Travel bolt on

I’ve just landed in turkey so I need to buy a bolt on if so where do I get it as I can’t find it on app

Resolved! missing QR code for eSim

HelloI am upgrading my IPhone - just bought an IPhone 15.I followed your instructions and ordered an eSim. However, your system did not send me anything - no message, no email etc with the necessary QR code to install the eSim on my new phone.I phone...

Resolved! I haven't received an acknowledge for my application to join 02 and obtain a PUK code and Sims card

Without a Sims card for 02 I can't contact anyone in Virgin who are in a position to assist. I am in the process of switching from Bt toVirgin and Bt has locked me out. I am at a loss until I get a sims card. Regards Alex

I would like my refund

I received the following email from O2, after changing to another provider:"We would like to send you a refund of £11.93. Please sign in to or register for My O2 here and provide your bank account details." I go to said place via the hyperlink and af...

Phone cut off

My phone has been cut off but my bill isn’t due I can’t contact anyone to find out why

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