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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 7883 Views
  • 1 replies
  • 1 kudos

My O2 number registered to unknown email address

Hi My mobile number was with Virgin and they automatically transferred to O2 sometime last year. Now, I tried to register my number to O2 by registering my own email and linking to my mobile. However, O2 gave me a warning that my number had been conn...

Nitz by Level 1: Joiner
  • 295 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile data not working after unblocking phone and getting new sim

Hi hi.I lost my phone,then blocked it and sim.My phone got handed in so I got new SIM card sent,then went to unblock my phone ,said it would be 24hours,it's now been 72.I've tried restarting it and airplane mode with no luck.Signal shows but there is...

Santu by Level 1: Joiner
  • 708 Views
  • 4 replies
  • 0 kudos

Legacy System and Older Bills

I'm not sure if this will help customers but you can access the old legacy system even if you are on the new 360For those who are able to sign into My O2 on 360 see below From here I can see all my older bills and my previous device planAll my older ...

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jonsie by Level 94: Supreme
  • 2982 Views
  • 10 replies
  • 5 kudos

Numbers dissapeared from MyO2

After a tortuous call with help-desk - I thought I would post here. Since the "new billing system" both my O2 pay monthly numbers have vanished from MyO2 account. I get the billing emails but nothing more. All I can see are my two Pay as you Go's. It...

Robwg by Level 1: Joiner
  • 815 Views
  • 6 replies
  • 0 kudos

Resolved! Travelling to Australia

I will be travelling to Australia soon and I was wondering about the bolt on options - I can upgrade my current sim to include 'O2 International Bolt on' but I am not sure whether this will cover me for calls, texts and data when I am there? Equally ...

Jamie25 by Level 1: Joiner
  • 707 Views
  • 2 replies
  • 0 kudos

Log in

My email address is used on another account that isn't mine 

Kel53R by Level 1: Joiner
  • 253 Views
  • 1 replies
  • 0 kudos

Resolved! I would like to setup a family plan for my partner to join onto

Hi O2 Team, I was wondering if I could make my plan a family plan as my partner would like to go with O2 as she was previously with Vodafone. Is this something you could assist with? kind regards, Cory

ccw196 by Level 1: Joiner
  • 1162 Views
  • 1 replies
  • 0 kudos

Account (REMOVED)

I have cancelled account and ı need to pay fınal bill but ı can’t. I don’t know my number could you help me please (REMOVED)

Melek by Level 1: Joiner
  • 284 Views
  • 2 replies
  • 0 kudos