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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

No mobile data or not able phone calls

I have been paying my o2 bill monthly however there have been restrictions put on my plan due to unpaid balance. I cannot acces my account to see what I might need to pay and sort this issue out

Unable to view my O2 account

I'm trying to see how much I still owe on my account, but I'm getting error messages

Hello

Hello , I keep receiving emails and messages that my last bill is overdue and that I need to pay asap however I have already paid my latest bill of 79.95 £ can you sort out the issue asap please ? I can send you a receipt of the payment if you need i...

Cancel one of my sim cards

I need to cancel one of my sim cards

My order

Can I please PLEASE speak to someone with reference to my order

Received an order number but not placed an order

Hi. I have received a txt message advising my order has gone through under NC81852911, however I have not placed an order? thanks

Recently joined

Since joining last week I’m now unable to receive text messages. So unable to receive security codes. Also my phone is now unable to receive phone calls or make phone calls. Is there anyone who can help? Emails are still coming through from O2 but fr...

Resolved! VPN usage and O2 Travel Bolt On

Hi, I live in the UK and activated the O2 Travel Bolt On (Zone 2)) so I could use my mobile abroad recently, incurring the £6 daily charges. I have returned to the UK now but I regularly use a VPN (non-UK IP) on my mobile. Could using the VPN trigger...

Redeem extras

How I get my extras?

Where is the link to cancel disney plus. Disney direct me to 02

I am really struggling with my mental health today. I am trying to tie up loose ends so that I can relax and not worry about being charged when my trial period ends and cannot find the link to cancel my Disney Subscription. It ends in August but I wa...

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