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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Bill

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Wrong name

I want to correct my name. How? Thanks!

Extra charges

Cant believe I have been charged £26 for listening to a voicemail when "abroad" on the ferry from Scotland to Northern Ireland.

Ordered a New SIM

Hi there, I ordered a new SIM but it has not arrived and it has been over 3 working days now. Would you be able to help locate it? I lost my phone so can not use verification via that phone. The number associated with the SIM is ***********. Thank yo...

EU Data

Hi, im currently in Portugal. Can you please advise whether I get charged for having my 5G on?

debrajreynolds1965Personal info

How do I get my user name

Refund

Hi. I’m owed a refund from my old account how do I claim it back

account access

i cant log into my account as ive lost the number linked to my account, thus not being able to verify the text code

Amazon Prime Extra

When I bought my O2 phone it let me have Amazon Prime for free for 3 months as an extra. This expires on 6th September. I have tried to turn off auto enrol and cancel this several times on the app and web browser. It should not be this hard, nor shou...

Forgotten email and password used to login as haven’t been prompted to do so in a while

Hi I just wondered what the process to change email and password was as I haven’t been prompted to login in a while and the o2 account was set up by my step dad so I wish to change to my email if it’s still under his name

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