cancel
Showing results for 
Search instead for 
Did you mean: 

Wi Fi and 4G Calling

satman
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
hi, I am looking to set up wi fi and 4g calling on my phone (s10 plus). I have installed and sign in to myO2. However, when I went to my devices, and then to the wi fi and 4g calling option, I am redirected to the help page (as opposed to seeing the option of adding the service). Does anyone know what could be the cause of the issue?
Message 1 of 4
367 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143426 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@satman 

You have to call customer service to activate it on your account Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 4
362 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 143426 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@satman 

You have to call customer service to activate it on your account Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
363 Views

Werlynne
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi Satman,

I am unable to call Customer Services due to the curent situation. I have looked at the contact list you showed me, none seem to say anything about Wi-Fi calling, can you advise which you feel would be the best one to try and use which method.....

Thanks

Message 3 of 4
309 Views

MI5
Level 94: Supreme
  • 143426 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Werlynne 

Try any number and say upgrade when asked why calling.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
305 Views