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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Fraud on account numbers sent SMS from my number

01213568352041789047562491783274697

Viewing Past billing statements

I’ve recently ended my contract with O2 but need to access my past billing statements. I have tried via email access to no avail. Please advise

getting help

how do you speak to a human at this company? Can't find any links on the website

Manage Tariff tab not loading

My PAYG rolling plan has deactivated itself (I am unsure why; I received an email stating this shortly before my monthly plan was due to end). Now, I am trying to reactivate my Rolling plan, but every time I attempt to activate it or click 'Manage Ta...

Unable to change my plan

hello i see an error when I try to change my plan. I contacted support they said they can’t change my rolling plan. Any help getting the error resolved?

Been charged on latest bill despite auto enrol being turned off

Just received my bill for the month and noticed I had been charged for Disney+ despite me having auto enrol being turned off after the 6 months free. Is there anyway to fix this? Thank you

PUK code wrong on MyO2 - Unable to open live chat

I tried to enable SIM lock but my SIM instanty locked and asked for my PUK code.I looked up my PUK code on MyO2 but after entering that and then setting up a new SIM Pin, it comes up with 'Incorret PIN only x attemts left until SIM locks permenently'...

Refund

I changed to Tesco months ago. I still get a monthly bill with a refund due but they keep just saying it will be passed over to my next month's bill. You try all ways to contact them but can't get a human and the virtual bot just fobs you off. I aske...

Text receiving when abroad

Want to receive wen abroad do I need bolt on

Can't add new pay as you go number

I can't add new pay as you go number to My O2 profile.

O2

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