on 30-11-2021 20:28
Hi, I am a new customer to o2, have pac code and given to O2 customer services on Thursday, told transfer of my old number would happen yesterday (Monday) at 6pm. Nothing happened. Have only had one o2 text (Thursday) to say process had started, but no further messages, and have spent over 1 hour queuing on o2 customer services line trying to sort out today. Still nothing, very unhappy new customer of o2.
plus spoke to o2 CS on Sunday about Family Package (as my wife and daughters need new phones x 3 in total and 3 x New contracts added to my new account) was told that he could not assist then, but that o2 would be in contact with me within 24 hours. Nothing heard of since
please can o2 assist otherwise I will have to go on social media and escalate.
Not a good experience of o2 so far
Solved! Go to Solution.
on 30-11-2021 21:04
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
on 30-11-2021 21:04
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
on 30-11-2021 21:44
on 30-11-2021 21:44
Just bare in mind you might not be allowed to add another 3 lines to your contract for a couple of months until you have a history of paying bills on time, no matter what your "credit score says" as a few people pop up surprised they are only allowed one contract for 3-4 months if not longer