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Very unhappy New customer

AdamND
Level 1: Joiner
  • 2 Posts
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Hi, I am a new customer to o2, have pac code and given to O2 customer services on Thursday, told transfer of my old number would happen yesterday (Monday) at 6pm.  Nothing happened.  Have only had one o2 text (Thursday) to say process had started, but no further messages, and have spent over 1 hour queuing on o2 customer services line  trying to sort out today.  Still nothing,  very unhappy new customer of o2.

 

plus spoke to o2 CS on Sunday about Family Package (as my wife and daughters need new phones x 3 in total and 3 x New contracts added to my new account) was told that he could not assist then, but that o2 would be in contact with me within 24 hours.  Nothing heard of since

 

please can o2 assist otherwise I will have to go on social media and escalate.

 

Not a good experience of o2 so far

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MI5
Level 94: Supreme
  • 124148 Posts
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Registered:

@AdamND 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124148 Posts
  • 612 Topics
  • 20231 Solutions
Registered:

@AdamND 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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madasaf1sh
Level 61: Brainiac
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Registered:

@AdamND 

 

Just bare in mind you might not be allowed to add another 3 lines to your contract for a couple of months until you have a history of paying bills on time, no matter what your "credit score says" as a few people pop up surprised they are only allowed one contract for 3-4 months if not longer

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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