VAT Invoice

[Amanda19]

I need a VAT invoice for bills

[Cleoriff · Accepted solution]

@Amanda19 

From O2:

We don’t issue a VAT invoice on the device plans every month, the Refresh agreement is a credit agreement and unless it’s a business account we are not obliged to produce monthly VAT invoices. Customer services can complete a form to send out a device plan VAT invoice for a specific month but this needs to be requested by the customer each time they need it and will be sent via post.

A regular VAT invoice can be turned on by calling customer services for the airtime only, once the service is on the account the customer should then get the VAT invoice sent to them via post monthly.

Or Business Customers

All invoices from the day it is enabled on your account will be available as a normal invoice, or as a "VAT Invoice" in the "VAT" section of your MyO2 Download and Print Bills page:

[pgn]

All as @Cleoriff outlines above holds true - the Device Plan won't get a VAT Bill until it has been completely settled.

However:  If you see different screens on your MyO2 https://mymobile2.o2.co.uk/ (browser link works better than app for this at the moment) than shown above, then you have been moved to the new 360 billing system, so this link in your Billing History after you login shows:

and selecting it gives this prompt:

So a call to O2 on 202 or use the link just below to reach the Social Media Team on Twitter or Facebook or Instagram, @Amanda19 - good luck!