VAT Bill

[Amhpollard]

I have been in contact multiple times in the last few weeks in regards to a VAT bill of the purchase of my new mobile device. 

Please can you email me a VAT breakdown of my most recent purchase so that I can share this with my company. 

Do not direct me to MyO2 or reference it will be sent to me in the mail as I have been told these 4 times and it hasn't happened. 

Thanks, 

Adam 

[pgn · Accepted solution]

This is not O2.

Contact O2 via Social Media or phone as in Guide: How to find help & contact O2 .

And as your MyO2 does state:

And here:

Good luck, @Amhpollard.

[Enlli]

Regretfully, we are Customer to Customer Community so we have no access to O2 systems.

You will just have to persist with O2 I'm afraid

Guide: How to find help & contact O2 

[Amhpollard]

Yep did that and it sent me here.... how frustrating. 

I will try attempt number 5 with the agent! 

[pgn]

Please note you may only be able to get monthly VAT Invoices for your Airtime if on a Guide: How does O2 Refresh work? O2 agreement, @Amhpollard 

The Device Plan component is a Credit Agreement, and some have said here that a VAT Invoice for that component can only be requested when the Device Plan has reached term and has been fully settled.

Good luck!