Unwanted Virgin Sim Card Scam

[JohnB10]

I need to talk to somebody there about an Unwanted Virgin Sim Card - This has been going on for weeks! The Virgin Team have told me to contact you and quote the number #45270256 - Can somebody please respond urgently. I have spoken to endless people at O2 but am getting nowhere.

[madasaf1sh]

@Johnny21 

You really need to take up the mis-selling with Virgin Media, as all o2 get is a sim and account order..  
Did you not read the contract that was emailed to you? which clearly states the Volt Sim is chargeable, and even when I had an Oomph sim it had a Direct Debit setup. 

Again I would take it up with Virgin Media on 0345 454 1111 and get them to fix the issue of there making, and get a DSAR issued against Virgin so you have a copy of all the calls etc

[Enlli]

It may be worth you visiting the Volt Board on the Virgin Media Community

https://community.virginmedia.com/t5/user/userloginpage?dest_url=https:%2F%2Fcommunity.virginmedia.c...

Generally, Virgin's attitude is You signed up and because you binned the SIM and didn't get the message it's your fault

[madasaf1sh]

That is a fun board, lots of people who signed up for things without reading the paperwork, and just wanting a discount, and throwing sims in the bin... @Enlli 

No sympathy of those, but for those on the old Oomph its a complete mess and lots of sympathy for them

[JohnB10]

Hi Johnny21 - Sorry I didnt see your post at time, I've tried to put O2 out of my mind! so not been back here. Sorry to hear you had the same experience as me. I hope you got this sorted. I wonder if they still use this tactic to extort more money out of their existing customers, disgusting. I did actually get a grovelling letter of apology from O2 and £150 compensation for being dishonest scumbags. I think they offered £75 but the Ombudsman told them to double it 😂 

[Oxonian]

@JohnB10 

if that message is aimed at @Johnny21, you need to tag him thus. But please bear in mind that @Johnny21 has not been live on this community since 21 August 2024, so whether or not he will reply is anyone's guess. 👍