17-12-2018 13:57 - edited 17-12-2018 14:01
Anyone else had games purchased on their o2 account without you buying them?
I never ever play games but have 2 charges of £4.50 from someone called nexgen on my account on 2 consecutive thursdays this month. Anyone heard of these? I have NOT purchased anything, i never do. Advice please. Thanks,
Solved! Go to Solution.
on 17-12-2018 14:02
on 17-12-2018 14:04
on 17-12-2018 14:21
o2 have been great with this, Now put a block on "charge to mobile" services and credited me back the £9.00. Fantastic customer service support. Also provided me with an email for nextgen. Not that they would answer to it i am sure. But well done o2 today.
on 17-12-2018 14:25
Brilliant! Obviously spoke to an adviser who cared. Maybe the Christmas spirit. Well done
on 08-02-2019 23:34
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)