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Unknown Games Purchase On Bill?
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17-12-2018 13:57 - edited 17-12-2018 14:01
Anyone else had games purchased on their o2 account without you buying them?
I never ever play games but have 2 charges of £4.50 from someone called nexgen on my account on 2 consecutive thursdays this month. Anyone heard of these? I have NOT purchased anything, i never do. Advice please. Thanks,
Solved! Go to Solution.

Re: Unknown Games Purchase On Bill?
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on 17-12-2018 14:02
Re: Unknown Games Purchase On Bill?
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on 17-12-2018 14:04
Re: Unknown Games Purchase On Bill?
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on 17-12-2018 14:21
o2 have been great with this, Now put a block on "charge to mobile" services and credited me back the £9.00. Fantastic customer service support. Also provided me with an email for nextgen. Not that they would answer to it i am sure. But well done o2 today.
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on 17-12-2018 14:21
Re: Unknown Games Purchase On Bill?
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on 17-12-2018 14:25
Brilliant! Obviously spoke to an adviser who cared. Maybe the Christmas spirit. Well done
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on 17-12-2018 14:32
Re: Unknown Games Purchase On Bill?
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on 08-02-2019 23:28
I too have been a victim of this scam through O2
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on 08-02-2019 23:34
@TrishaA community help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... and here https://payforitsucks.co.uk/
O2 petition here https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)


