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Level 1: Joiner
Posts: 4
Registered: ‎13-08-2013
Accepted Solution

Unknown Games Purchase On Bill?

[ Edited ]

Anyone else had games purchased on their o2 account without you buying them?

 

I never ever play games but have 2 charges of £4.50 from someone called nexgen on my account on 2 consecutive thursdays this month. Anyone heard of these? I have NOT purchased anything, i never do. Advice please. Thanks,

Posts: 63,192
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: Unknown Games Purchase On Bill?

Posts: 63,192
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: Unknown Games Purchase On Bill?

Level 1: Joiner
Posts: 4
Registered: ‎13-08-2013

Re: Unknown Games Purchase On Bill?

o2 have been great with this, Now put a block on "charge to mobile" services and credited me back the £9.00. Fantastic customer service support. Also provided me with an email for nextgen. Not that they would answer to it i am sure. But well done o2 today.

Level 1: Joiner
Posts: 4
Registered: ‎13-08-2013

Re: Unknown Games Purchase On Bill?

Thank you, Now resolved.
Posts: 63,192
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: Unknown Games Purchase On Bill?

Brilliant! Obviously spoke to an adviser who cared. Maybe the Christmas spirit. Well done smiley

Posts: 60,551
Topics: 642
Registered: ‎14-01-2013

Re: Unknown Games Purchase On Bill?

Great outcome @kevinb1966

Lovely to find an advisor who will go the extra mile....

*The Game Is On*