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Unknown Games Purchase On Bill?

kevinb1966
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Anyone else had games purchased on their o2 account without you buying them?

 

I never ever play games but have 2 charges of £4.50 from someone called nexgen on my account on 2 consecutive thursdays this month. Anyone heard of these? I have NOT purchased anything, i never do. Advice please. Thanks,

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jonsie
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jonsie
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jonsie
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kevinb1966
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o2 have been great with this, Now put a block on "charge to mobile" services and credited me back the £9.00. Fantastic customer service support. Also provided me with an email for nextgen. Not that they would answer to it i am sure. But well done o2 today.

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kevinb1966
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Thank you, Now resolved.
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jonsie
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Brilliant! Obviously spoke to an adviser who cared. Maybe the Christmas spirit. Well done smiley

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Cleoriff
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Great outcome @kevinb1966

Lovely to find an advisor who will go the extra mile....

Veritas Numquam Perit

Girl in a jacket
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TrishaA
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I too have been a victim of this scam through O2

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MI5
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@TrishaA community help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... and here https://payforitsucks.co.uk/ 

O2 petition here https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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