Unknown Games Purchase On Bill? [ Edited ]

[kevinb1966]

Anyone else had games purchased on their o2 account without you buying them?

I never ever play games but have 2 charges of £4.50 from someone called nexgen on my account on 2 consecutive thursdays this month. Anyone heard of these? I have NOT purchased anything, i never do. Advice please. Thanks,

[jonsie Level 89: Distinguished · Accepted solution]

This will help you

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

[jonsie Level 89: Distinguished]

More help here

https://payforitsucks.co.uk

[kevinb1966]

o2 have been great with this, Now put a block on "charge to mobile" services and credited me back the £9.00. Fantastic customer service support. Also provided me with an email for nextgen. Not that they would answer to it i am sure. But well done o2 today.

[kevinb1966]

Thank you, Now resolved.

[jonsie Level 89: Distinguished]

Brilliant! Obviously spoke to an adviser who cared. Maybe the Christmas spirit. Well done 

[Cleoriff Level 81: Ultimate poster]

Great outcome @kevinb1966

Lovely to find an advisor who will go the extra mile....