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Unable to use My O2 on Xiaomi Redmi 4

DG777
Level 1: Joiner
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I have a Xiaomi Redmi 4 with dual SIMs (bought in South Africa). One SIM is used for SA, the other for London. I use O2 here without any problem - most of the time the SA SIM is switched OFF. I would like to use the "My O2" app, but according to Google Play "This app is incompatible with all of your devices". The local (North Finchley) O2 branch does not know how to fix this. I have tried online chatting you were also unable to fix this. 

 

Hopefully, someone can help me to install My O2 on my O2 phone 

DG777_0-1656234387162.png

 

 

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madasaf1sh
Level 68: Extraordinaire
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@DG777 

 

You wont be able to fix it, as the device is not compatible, as the OS version is 7.1.2 and you need to be on a minimum of 8.0 to use myo2.  


You will run into a lot of problems with such an old version of Android.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
  • 5906 Posts
  • 32 Topics
  • 1929 Solutions
Registered:

@DG777 

 

You wont be able to fix it, as the device is not compatible, as the OS version is 7.1.2 and you need to be on a minimum of 8.0 to use myo2.  


You will run into a lot of problems with such an old version of Android.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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