Touch ID

[Furzul]

I have a iPad and iphone8. However, I cannot get the touch ID to work very well on either. It works for a couple of times then reverts back to the PIN. I have deleted and reinstalled the app on both the iPhone and iPad several times, but each time, after a couple of logins using Touch ID it reverts back to requesting the PIN. Any ideas?

[Marjo]

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@Cleoriff wrote:

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@Marjo wrote:

Hi @Furzul and all, I've checked with our Gurus and the recommendation when this issue happens is to turn off Touch ID in app settings, reboot the phone, then turn Touch ID back on again and confirm your fingerprint. Ultimately, removing the fingerprint and re-adding normally works. 

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@MarjoThat's pretty much what was suggested in the link I posted....

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Yeah unfortunately that's the only advice we had at the moment for this one. 😞

@Furzul if you do end up going to the Apple store or find a solution elsewhere please do let us know here so we can advice on the community in case anyone else experiences the same in the future.

Thanks @MI5 for testing it out too.