cancel
Showing results for 
Search instead for 
Did you mean: 

DPD delivered a parcel but did not contain my phone

Sonrob
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Has anyone had their phone delivered and it was not a phone in the package. DPD made a delivery to me but the parcel didn't feel right and on opening it, it was not a phone. Managed to stop the delivery driver and took photographic evidence, spoke with 02 who said DPD will be in touch with a new phone. Tried to contact 02 again today and the call was disconnected and I can't now ring back for 30 mins. Tell me I am not the only one this has happened

Message 1 of 8
495 Views
7 REPLIES 7

madasaf1sh
Level 77: Grand Master
  • 11623 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

@Sonrob 

 

Not unheard of but not common either.  Best thing to do is get o2 to log it with DPD as a stolen parcel, but you will need to perserve with o2 to get it resolved, it might be better to contact the Sales Team on 0800 081 0255 and get them to have a look.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 8
493 Views

Sonrob
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Great thanks. I might pop in to the store

 

Message 3 of 8
473 Views

Oxonian
Level 33: Firestarter
  • 9408 Posts
  • 218 Topics
  • 26 Solutions
Registered:

If you do a search of this forum @Sonrob, you will find other examples of customers allegedly receiving empty boxes. 👍 

Message 4 of 8
441 Views

madasaf1sh
Level 77: Grand Master
  • 11623 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

@Sonrob 

 

The store won't be able to help you, they will just direct you to customer services 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 5 of 8
436 Views

Sonrob
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi thank you I have now had a proper robust conversation with sales team who have assured me everything is going in the right direction DPD conduct their investigation and I should have a new phone next week slight_smile

Message 6 of 8
412 Views

Sonrob
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi thank you I have now had a proper robust conversation with sales team who have assured me everything is going in the right direction DPD conduct their investigation and I should have a new phone next week slight_smile

This forum has been very helpful

Message 7 of 8
412 Views

Cleoriff
Level 94: Supreme
  • 126119 Posts
  • 832 Topics
  • 7552 Solutions
Registered:

Fingers crossed then @Sonrob 🤞

Veritas Numquam Perit

Girl in a jacket
Message 8 of 8
402 Views