on 11-09-2024 13:30
Good Afternoon
I have a sim only contract for my Iphone 5se however the screen is badly smashed and today the touch aspect completely stopped working how soon can I have a replacement sent out
on 11-09-2024 13:45
Have you insurance?
If not you need to see if it can be repaired
https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs
If you need a new phone you should contact sales.
on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Guide: How to find help & contact O2
Veritas Numquam Perit
on 12-09-2024 18:39
An alternative and potentially quicker way of sourcing a new handset @SarahHamil would be to visit your local O2 retail store :-
Store locator | O2 UK | Find Your Nearest O2 Store
on 12-09-2024 19:11
on 12-09-2024 19:11
Or better and cheaper, order a new phone from Amazon it will be here tomorrow. Don't give o2 money for a sim free handset
And if you are on sim only o2 wont send you a phone...