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Broken phone

SarahHamil
Level 1: Joiner
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Good Afternoon

I have a sim only contract for my Iphone 5se however the screen is badly smashed and today the touch aspect completely stopped working how soon can I have a replacement sent out

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Cleoriff
Level 94: Supreme
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@SarahHamil 

Have you insurance?

If not you need to see if it can be repaired

https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs 

If  you need a new phone you should contact sales.

on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Guide: How to find help & contact O2 

 

Veritas Numquam Perit

Girl in a jacket
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Oxonian
Level 33: Firestarter
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An alternative and potentially quicker way of sourcing a new handset @SarahHamil would be to visit your local O2 retail store :-

 

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

 

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madasaf1sh
Level 77: Grand Master
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@SarahHamil 

 

Or better and cheaper, order a new phone from Amazon it will be here tomorrow.  Don't give o2 money for a sim free handset


And if you are on sim only o2 wont send you a phone...

 

 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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