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JordanW · ‎27-10-2020

I have had a call from 0344 826 0202 saying they want to change my contract from Carphone warehouse to O2. He offered me a brand new iPhone 12 at no cost. It sounded too good to be true. I said can I have this in an email and he said no. Has anyone else had this?

MI5 · ‎27-10-2020

@JordanW

Never upgrade from a cold call.

Always call O2 directly as you can't be sure if it's a scam otherwise.

Reported as such https://who-called.co.uk/Number/03448260202

edit for spelling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-10-2020

@JordanW

Never upgrade from a cold call.

Always call O2 directly as you can't be sure if it's a scam otherwise.

Reported as such https://who-called.co.uk/Number/03448260202

edit for spelling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎27-10-2020

They've also deliberately tried to make the number look like a genuine O2 number which is 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎27-10-2020

@JordanW

In case this helps in future... Guide: A Guide to Deal with Spam/Scam Calls and Text

Veritas Numquam Perit

JordanW · ‎27-10-2020

Thanks for the info guys. The caller knew exactly what I was paying per month and had some details so sounded very convincing

MI5 · ‎27-10-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Swapping from Carphone Warehouse

Trying to change preferred contact number in My O2

Hi

Leaving O2

£10 Rolling plan and using my phone abroad.

I want to leave