@Aaron13
You will have to do a sim swap, if you have requested a replacement Guide: Sim Swap: a mini guide 2017 update , or if an upgrade then just use the old sim card.
If not then you will need to contact o2 on 0344 809 0202 or send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG),
They open at 8am tomorrow morning
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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
