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Sim card

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LB22
Level 1: Joiner
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on ‎30-04-2022 20:18

on ‎30-04-2022 20:18

Hi I am contacting yourselves as I need to change my address however the phone number set up with the phone I do not have anymore the SIM card is lost and I cannot change my details without it also I am paying monthly for the SIM card as well as my phone itself is there any chance I can have the SIM card payments removed and just keep paying for my phone and update my number I got now onto the account 

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MI5
Level 94: Supreme
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‎30-04-2022 20:25 - edited ‎30-04-2022 20:26

‎30-04-2022 20:25 - edited ‎30-04-2022 20:26

@LB22 

Sim needs to be reported lost Guide: Lost or Stolen O2 Device? - How to Report it 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

You will need to pay off the device plan before you can cancel the airtime.

Guide: How does O2 Refresh work? 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151690 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

‎30-04-2022 20:25 - edited ‎30-04-2022 20:26

‎30-04-2022 20:25 - edited ‎30-04-2022 20:26

@LB22 

Sim needs to be reported lost Guide: Lost or Stolen O2 Device? - How to Report it 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

You will need to pay off the device plan before you can cancel the airtime.

Guide: How does O2 Refresh work? 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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