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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Need to talk to someone regarding my bill but my phone is cut off

Hi can someone call me about paying my bill it’s cut off and I have no other way of contacting with regards to dates as my jobs changed

Resolved! Account bill

Hi I’m having trouble trying to pay my bills for my o2 account

Resolved! Spend Cap

How do I remove the Spend Cap? After a scam I now want to set a zero spend cap. Can I do this myself or do I have to try to contact someone on 02? Thanks.

Resolved! Sim card

I need a new sim card. I have old sim card. I just bought a new phone which space for nano sim card. The sim l have since 2014 did not fit my new phone.

Resolved! New number

Hi I’m looking to upgrade my phone but want to have a new number and not sure how to go about this

Resolved! Finding details of usage and IMEI number for insurance claim

I have been asked by my insurance to provide something from my network provider with has my IMEI number and dates of usage. How can I get this from o2?

Resolved! I can not log in into my O2

Can not log in

Resolved! Query about bill

Hi I wanted to ask can I get my bill before date

Resolved! linking accounts

Hi , i am trying to link two my 02 accounts to become one. There is only one option to do this and not the option for when there are already 2 accounts. "bring in products from another account" option is missing ! can anyone help please

Resolved! Leaving o2

Hi. I want to end my contract with you

O2

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