My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 14296 Views
  • 1 replies
  • 1 kudos

Resolved! No sim

Hello I’ve upgraded my phone from the 12 to 13 pro but the new phone didn’t come with a new 5G sim so I’ve put my old sim in my new phone is that still okay?

Imogen1 by Level 1: Joiner
  • 466 Views
  • 1 replies
  • 0 kudos

Resolved! Travelling aboard

Hello please can you tell me if I can use my phone in Paris?

Mads by Level 1: Joiner
  • 402 Views
  • 1 replies
  • 0 kudos

Resolved! Password

How do I change my password in 02 app

falcon by Level 1: Joiner
  • 537 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming charges

I'm off to Spain, is roaming in this area free?

Markst by Level 1: Joiner
  • 562 Views
  • 1 replies
  • 0 kudos

Resolved! Tariff

I've received a sms message which says I that I am currently out of my minimum contract term and that I can choose to stay on the same tariff or move tariff. I wish to stay of the same tariff. Do I need to do anything ? I can't see an option to remai...

Geoff6 by Level 1: Joiner
  • 591 Views
  • 2 replies
  • 0 kudos

Resolved! My 2nd handset wont link to MyO2

I have 2 handsets and the 2nd wont link to MyO2 account. I have tried to link it but it doesnt show up. Any Ideas?

Resolved! Top-up problem

Hello,I have a situation where I have to top-up O2 phone number abroad, however, I can't do it online due to me not having a UK bank card. Unfortunately, the phone number has run out of the previously toped-up amount. Is it possible to top it up and ...

clipy777 by Level 1: Joiner
  • 512 Views
  • 1 replies
  • 0 kudos

Resolved! Phone usage

Hi i have been asked by my phone insurance company to provide the following: Please provide proof of usage in respect of this device. You need to contact your network provider to request this. This is not an itemised phone bill. Proof of usage should...

M22 by Level 1: Joiner
  • 582 Views
  • 1 replies
  • 0 kudos